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Pharmacy Services | ||||
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Patient Ratings | ||||||||||||
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By: | Farma Cist |
| Jul 20 2019 | |||
First the pharmasist told me I did not have any record on the computer. Turned out she misheard me spell my name out. Then she was very rude to me. I had to wait an hour for my prescription, she forgot I was there. Loads of people were being served before me. Disgusted. Reply from Well Norwich - Aylsham Road Thu, 25 Jul 2019 22:30:05 +0100 Dear Sir/Madam, Thank you for your feedback detailing your experience while visiting our pharmacy. I would like to apologise for the service you have received, this is not the expected level of service we expect to see in our pharmacies. I can assure you that this feedback has been passed onto the Regional Development Manager (RDM) who covers the pharmacies in this area, who will address these issues with the branch staff. Once again, I apologise for the service you have received, however if you have any further concerns then please do not hesitate to contact us on yourexperience@well.co.uk Many Thanks Chelsea |
By: | Anonymous |
| Jun 13 2018 | |||
I went in today to collect my prescription of the pill, the lady was quite abrupt and rude and then handed me a bag that didnt have my usual pill in. When I questioned, the lady got very condescending, loud and spoke to me as if I was a piece of dirt. She told me that what she was trying to give me is exactly the same (its not exactly, the active ingredient may be), and that just this once they can give me what I want but they're not obligated too. I just felt as if my prescription meant nothing, and neither did my needs, and quite frankly the way she spoke was disgusting. I left, and drove around the block absolutely fuming, to return, get my prescription back and go elsewhere. I am extremely unhappy, and this woman needs some customer service training. Reply from Well Norwich - Aylsham Road Mon, 25 Jun 2018 11:39:03 +0100 Good Morning, Thank you for taking the time to detail your experience with the Well in Norwich on Aylsham Road. I am very sorry to read that you received poor service from this colleague and that you left the pharmacy feeling disappointed and upset due to the way your concerns were handled. I will share this feedback with the Branch Manager and with the Regional Manager, the latter of whom is responsible for the pharmacies in the area, to ensure that this is addressed with the whole team. We take feedback such as this very seriously and the manner in which your concerns were handled will be discussed to ensure that similar queries are handled with more sensitivity in the future. Thank you again and please accept my apologies once more. Kind Regards, Erica Well Pharmacy Superintendent's Team |
By: | John |
| Dec 12 2017 | |||
i wish i could give zero stars. More than once "tomorrow by 2pm" actually means that four days later its still an unhelpful shrug. "dunno when we can get it" thankfully i didnt need this to survive.
the person in front of me today was also promised "today by 2pm" and was offered an unhelpful "try somewhere else" when he tried to collect.
previously claimed that a prescription was never given in until i proved that it had been. they had lost it.
another time adamant they didnt have my prescription, i told them they did, they refused many times until i forced their attention to the bag containing it on the shelf behind them.
enough is enough. never again.
i would rather walk ten miles in the snow than rely on this incompetent shambles of a business one more time.
i urge you to avoid this place. Reply from Well Norwich - Aylsham Road Fri, 22 Dec 2017 09:23:04 Z Dear Sir/Madam, Thank you very much for taking the time to share your disappointing experience. Please may I take this opportunity to apologise for the delays you have experienced in receiving your regular medication. I would like to assure you that customer service is of paramount importance to us and we take all feedback extremely seriously so that we are able to look at the ways in which we can improve our service. This feedback is extremely valuable in allowing for us to make the necessary changes to improve our service. Thank you once again. Kind Regards, Simon |
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