I have been a client with Vauxhall street pharmacy for over 5 years. Initially it was agreed the my prescriptions would be delivered, however that caused numerous problems, I became so frustrated by their failure that I finally arranged to pick them up after the pharmacist called me to advise that they were ready. That agreement did not work and I have had to call and remind the pharmacist that my prescription was due I have been with the same surgery for over 20 years and I have had the same prescription every month for a considerable time. I suffer from chronic depression, kidney problems, calcified blood vessels and severe COPD and other issues I receive the same prescription every month consisting of about 12 items The last several years the prescriptions have not always been complete and I have to return a few days later to obtain the missing items. and some months I miss some particular items completely. The lack of some items has a very adverse effect on my health and causes me to become ill. Recently during a holiday weekend I ran out of my medication completely with the result that I spent the whole weekend in bed as I had not been able to take my medication. On the Tuesday after the holiday weekend I called the pharmacist to inquire about my medication being ready I was advised that it had been sitting on the shelve for the previous week, the pharmacist remonstrated that it was my fault as I had not called him This caused me considerable distress, however I managed to go to the pharmacy on the Tuesday to obtain my prescription I was incredulous when the pharmacist advised me that several items were missing and to come back in a few days for the balance of my prescription All of my prescriptions have a warning to advise the patient “do not stop taking your medication without your doctors advice as it may have considerable adverse health effects” I pointed this out to the pharmacist that I had already spent the long weekend in bed due to the absence of my prescription and now I would have continue without some of my medication and I questioned why, if my prescription had been sitting on the shelve for a week that it was it still incomplete. The pharmacist became very defensive and told me he had 500 patients and that these things happen. I believe that the absence of my medication and the fact that I would have to continue without some of my medication for a some more days caused me to not be so amiable as I normally am. I retorted that his system was computerized so it should not be difficult for him to fill a regular prescription and that in addition to the inconvenience caused it was also dangerous for me to go so long without my prescription and that I was already suffering from the lack of my medicine for the last several days as a consequence of the failure to properly fill my prescription I told the pharmacist that I would transfer my prescriptions to another pharmacy.
Original Comment Report...