Rowlands Pharmacy
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1.0 
4 Reviews Rowlands Pharmacy 128 Charminster Road, Bournemouth Dorset, BH8 8UU Phone : Web :https://www.rowlandspharma.. Email :. EPS : Available Status :
We have acquired years of experience and knowledge to help improve the health and wellbeing of our customers and their families.
Our fully qualified pharmacists are on hand to listen, advise and answer any queries or concerns that you have about your medicines and with our Prescription Collection Service at your disposal, we can save you time and trouble too.
Rowlands Pharmacy is a pharmacy near Bournemouth and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 2 reviews with a rating of 1 out of 5.
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Patient Reviews
 | By: | Anonymous |
| Jun 28 2021 | ||
Never, ever answer the phone. Are deliberately rude and quite genuinely offer some of the worst customer service you could imagine. Loads of other pharmacies around so go elsewhere | ||||||
| By: | Anonymous |
| Feb 20 2021 | ||
Truly shocking and unbelievably rude. When I finally got them to answer the phone after eleven attempts for a repeat prescription I was told not to call on a Saturday as they were busy! It takes over a week to get a prescription, last time they forgot to even send the request through to the surgery. If they have so little commitment to their work, surely any number of those recently thrown out of work would be glad of the opportunity to replace them. | ||||||
 | By: | Anonymous |
| Nov 20 2018 | ||
Drifted back here at the start of year as neighbours said it was running well again.
It was: busy but honest wait time and reasonable turn around with my prescriptions and dispensers that got my repeat prescriptions bang on when I ordered.
Polite to me and my family at the counter and helpful with advice.
Then BANG! By June the service was rude unreliable and the place is dirty and graffiti covered. Go to the pharmacy at 9. No pharmacist so can’t collect my medication. Pop back in 9:30 on way to work, Pharmacy looks like a drop in centre. So ask daughter to collect in the afternoon - can’t “sorry, pharmacist is at lunch”! At 2:45pm when it’s says on website no pharmacist at 1pm. Ok must be a one off- no! Keeps happening! Encouraged by staff to officially complain as place is appallingly managed. So I did - and a relative had too. Manager keeps shouting out “2 mins” for you to wait as she natters away. 25 mins later “oh sorry forgot, good give me 2 mins”. 50 minute wait and only 1 customer waiting. To then get my medicine home to find items missing. My complaint was ignored (so take no notice of the response in the previous post someone wrote as they don’t bother = don’t care), thrice promised area manager would contact me. She didn’t bother . Please NHS, get someone to manage our community Pharmacy PROPERLY. “Our patient experience team would...like to reassure you”. How patronising- We’ve had 6 months of repeated shocking rude error filled experience- that’s my household, 3 families from my road and relatives: won’t return! Reply from Rowlands Pharmacy Tue, 27 Nov 2018 15:16:12 Z Thank you for taking the time to share your experience as we welcome all patient feedback as this provides us with a valuable insight into our services from the patient’s perspective and can inform us of service improvements required. Please be assured that we are very sorry to learn of your experience of this branch. We understand that it can be frustrating to read through responses but as normal comments are anonymous we are unable to provide specific responses. However, our Patient Experience Team would like an opportunity to discuss this incident with you if you could contact the on 01928750548 or via email on complaints@rowlandspharmacy.co.uk. | ||||||
