We've made it our mission to take the hassle out of prescriptions. To do this, we're changing how we work so that we can give you more choice in how you get your medicines.
Whether you're under the weather or on long-term medicines, managing and collecting your prescriptions can add unnecessary extra stress. In the UK, the pharmacy model hasn't really moved on in the last 70 years, and we're working to change that.
Our pharmacies
We're developing a new store model which focuses on the things that matter most to our customers and fundamentally changes how our pharmacy teams work. We've redesigned the dispensing process and introduced new stock monitoring measures so that you don't have to wait for your medicines, and we've freed up our pharmacists to spend more time helping our customers.
As part of this, we're also bringing new technology into our pharmacies. This includes 24/7 prescription pick-up machines – meaning you can collect your medicine any time, day or night – and a text notification service, so we can let you know when your prescription is ready to collect.
Well Wilmslow - Chapel Lane HC is a pharmacy near Wilmslow and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 7 reviews with a rating of 1 out of 5.
Pharmacy Services
(NHS): Domiciliary support service
(NHS): Emergency contraception
(NHS): Inhaler technique service
(NHS): Medication review service
(NHS): Post-discharge support
(NHS): Stop smoking service
(NHS): Supervised consumption of medicines
(Non-NHS): Blood pressure monitoring
(Non-NHS): Healthcheck
(Non-NHS): Inhaler technique service
(Non-NHS): Seasonal flu vaccination service (not at risk groups)
(Non-NHS): Stop smoking service
(Non-NHS): Vaccination service
(Non-NHS): Weight management
Appliance dispensing
Appointment booking available for consultations
Appointment booking for consultations not required
Medicines use review (MUR) service
New medicine service
Prescription collection from local General Practices
Private consultation room
Public Health
Seasonal flu vaccination service (at risk groups)
Care Provider Location and near by additional services
Patient Ratings
Excellent
Good
Ok
Poor
Terrible
7
Patient Reviews
Well Wilmslow - Chapel Lane HC
By:
Anthony Evans
Rating:..
Sep 2 2017
Despite submitting a complaint in August the same problem has happened again. Prescriptions were handed in on Wednesday August 30. This morning, Saturday September 2nd., I attempted to collect them only to be told they hadn't been prepared and wouldn't be ready until Monday.
I will be looking for a different pharmacy. Original Comment Report...
Reply from Well Wilmslow - Chapel Lane HC Mon, 04 Sep 2017 17:15:23 +0100
Thank you for your message detailing your experience while visiting our Well Wilmslow - Chapel Lane HC. I would like to apologize for any inconvenience that may have been caused and thank you for bringing this to our attention and providing us with the opportunity to put this right.
Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers, and to enable us to take action where required.
I will speak to the Branch Manager regarding the concerns you have raised. Following this conversation, we will be able to identify the root cause of these issues and will be implement necessary changes to improve their service.
Thank you again for taking the time to contact us and I once again offer my sincere apologies. Please do not hesitate to contact the Superintendent’s Team by emailing yourexperience@well.co.uk.
Kind regards,
Well Pharmacy Superintendent's Team
Well Wilmslow - Chapel Lane HC
By:
Tony Evans
Rating:..
Aug 7 2017
Yet again a visit to collect a prescription was wasted due to it not being ready. This time there was a note on the counter saying the pharmacist was unavailable although had I waited for 20 minutes or so he/she would be back. I was also purchasing various items which I returned to the shelves as I had no intention of spending any money with them.
Throughout, the staff were polite and understanding and I explained my complaint wasn't about them but whoever manages the operation. Original Comment Report...
Reply from Well Wilmslow - Chapel Lane HC Wed, 09 Aug 2017 16:57:13 +0100
Dear, Mr. Evans
Thank you for your message which you have highlighted your concern with Well Wilmslow pharmacy. I would like to apologise for any upset and inconvenience that may have been caused.
We expect all our pharmacies to provide the best possible experience to our customers and therefore it is really disappointing to read of your experience. I would like to thank you for bringing this to our attention and providing us with the opportunity to put this right.
Yours sincerely,
Well Pharmacy Superintendent's Team
Well Wilmslow - Chapel Lane HC
By:
J
Rating:..
Mar 11 2017
Every visit to this pharmacy leaves me furious, the staff attempt to be polite but I think even they are embarrassed by continually having to apologise to customers. I have never been able to pick up a prescription without a 20 to 30 minute wait. They insist on only filling a prescription (even a repeat ordered days in advance) when you turn up at the counter. This causes long queues and frustration. I notice now that a poster asking customers not to be rude to staff has been displayed on the wall, this is the only premises in Wilmslow where I have seen such a poster. A testament to the poor service. Original Comment Report...
Reply from Well Wilmslow - Chapel Lane HC Fri, 17 Mar 2017 14:29:52 Z
Dear Sir/Madam
Thank you very much for taking the time to share your disappointing experience. Please may I take this opportunity to apologise for the delay on you receiving your prescription and the frustration that it has caused.
I would like to assure you that customer service is of paramount importance to us and we take all feedback extremely seriously so that we are able to look at the ways in which we can improve our service. This feedback is extremely valuable in allowing for us to make the necessary changes to improve our service. I assure you I will pass you comments onto our Regional Development manager to look into this further and to address theses issues.
Thank you once again
Kind regards
Darren
