I have recently arrived in the area on an extended holiday from my holiday in Lincolnshire and found that I could not return home as my daughter had been asked to quarantine in the north England. I would need an Asthma inhaler before I could return home; I call 111 for an emergency prescription to be sent to one of two pharmacists on their books, Morrison’s and Lloyd’s. The prescription/instruction was sent through from 111 to Morrison’s all well and good so far arrived at the Morrison’s pharmacy to be told that they would not accept the 111 instruction and I should ring my own doctor as this is a repeat prescription it issues automatically on the 29 of each month and was told by my doctors to ask the pharmacy to change the pharmacy from my home to Morrison’s which they did promptly. Then to be told they would order the inhaler when they receive the prescription on the 29 June this would then take two to three days to receive delivery. At this point I asked if I pay cash would they order for me today and issue on the 29 June with a very poor response from the Morrison’s team, I decided to give up on Morrison’s and try 111 again before I was in serious trouble breathing. I rang 111 again they were great and forwarded the instruction to Lloyds Pharmacy Fleet were experienced staff had it all sorted within a few minutes. Thank you every one at 111 & Lloyds for your help. Regards Jeff Livesey