Yesterday afternoon (25/9) was extremely busy so I attended this morning (26/9), first thing (8.30am), as agreed but unfortunately due to - it seems - unexpected technical and staffing problems all outside of this pharmacy's control there was an unusual delay in receiving my prescription (and this may have applied to only a handful of others who were asked to , or chose to, come back later). I'm not so sure of the helpful lady's title, so I hope "receptionist" is acceptable to get my positive points across i.e how calm and polite she was dealing with the unfolding situation, including my slight annoyance. She's a credit to your organisation and obviously a team player and managed a difficult set of circumstances (and resulting queues) really well. This is a very popular, professional chemist and sometimes busy, so at those times I can try and apply more patience if things don't go smoothly (as expected), however, I hope in return that a little more efficiency can be applied please regarding processing & issuing these everyday transactions, and kindly suggest, from my observations yesterday and today, not just mine. Keep up the good work, you and your politeness are all appreciated by me.
Original Comment Report...

I wanted to thank your branch (Christchurch Road, Reading) for another friendly & efficient experience on the counter this morning (sometime before 9am / Friday 21 June, 2019) ) in respect of politely processing my prescriptions & answering a couple of general questions. To add - today's experience echoes that of Thursday 23 May, 2019 & other times before that - since January 2019 in fact (when I switched doctors & chemists!). Rarely is there a delay and if there is they explain as it tends to be a very busy pharmacy due to its location near shops & the university area, but first thing is usually a quick turnaround, mid-morning can be a peak time.
Original Comment Report...