We've made it our mission to take the hassle out of prescriptions. To do this, we're changing how we work so that we can give you more choice in how you get your medicines.
Whether you're under the weather or on long-term medicines, managing and collecting your prescriptions can add unnecessary extra stress. In the UK, the pharmacy model hasn't really moved on in the last 70 years, and we're working to change that.
Our pharmacies
We're developing a new store model which focuses on the things that matter most to our customers and fundamentally changes how our pharmacy teams work. We've redesigned the dispensing process and introduced new stock monitoring measures so that you don't have to wait for your medicines, and we've freed up our pharmacists to spend more time helping our customers.
As part of this, we're also bringing new technology into our pharmacies. This includes 24/7 prescription pick-up machines – meaning you can collect your medicine any time, day or night – and a text notification service, so we can let you know when your prescription is ready to collect.
Well Fishponds - Lodge Causeway is a pharmacy near Bristol, Avon and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 2 reviews with a rating of 3 out of 5.
Pharmacy Services
(NHS): Chlamydia screening and treatment
(NHS): Condom supply
(NHS): Domiciliary support service
(NHS): Emergency contraception
(NHS): Inhaler technique service
(NHS): Medication review service
(NHS): Needle and syringe exchange
(NHS): Post-discharge support
(NHS): Stop smoking service
(NHS): Stop smoking voucher service
(NHS): Supervised consumption of medicines
(Non-NHS): Blood pressure monitoring
(Non-NHS): Healthcheck
(Non-NHS): Inhaler technique service
(Non-NHS): Seasonal flu vaccination service (not at risk groups)
(Non-NHS): Stop smoking service
(Non-NHS): Vaccination service
(Non-NHS): Weight management
Appliance dispensing
Appointment booking available for consultations
Appointment booking for consultations not required
Inhaler recycling
Medicines use review (MUR) service
New medicine service
Prescription collection from local General Practices
Private consultation room
Public Health
Seasonal flu vaccination service (at risk groups)
Care Provider Location and near by additional services
Patient Ratings
Excellent
Good
1
Ok
Poor
Terrible
1
Patient Reviews
Well Fishponds - Lodge Causeway
By:
Happy Customer
Rating:..
Apr 12 2017
Very happy with the service at this store today, First being the obvious that the store always seems to be full of people and the staff are quick to jump the the till if needed. I handed my script in to one of the people working and they said they would check if we had it in stock before taking my money, came back moments later saying they did not have it in stock and have called the store closest to see if they had it and will have it delivered to this store by the next morning. Perfect! Even though they did not have my items, they did all they could without me having to ring around myself. Recommend Highly. Original Comment Report...
Reply from Well Fishponds - Lodge Causeway Fri, 21 Apr 2017 16:01:47 +0100
Thank you for your message in which you highlight the praiseworthy service your uncle received from our colleagues at Well Fishponds - Lodge Causeway.
I can assure you that your feedback will be passed on to the branch team and highlighted to the Regional Development Manager (RDM), the latter of whom is responsible for our pharmacies in the area, as I am sure they will be delighted to hear how helpful our colleagues were for your uncle. I can assure you that we do have a reward scheme for situations such as this, and the team will be receiving recognition for their service.
Kind regards,
Well Pharmacy Superintendent's Team
Well Fishponds - Lodge Causeway
By:
Anonymous
Rating:..
Feb 20 2017
Very rude and unprofessional staff. Was stood for over ten minutes waiting to be served in full view of the staff. A person was on the phone talking loudly while three dispensary staff were laughing and whispering about the person who had phoned the pharmacy and the conversation that was going on, while two other members of staff were sat in a small room in the shop talking with the door open, the other staff members saw me and continued laughing and talking amongst themselves. The person finished on the phone and proceeded to have a loud conversation about the person who had phoned to the dispensary staff, then looked over and saw me and asked if i was being served and I when I said I wasn't they said "oh sorry we were sorting out something on the phone" because obviously it takes several people?
I was visiting someone local and popped in the shop for them hence my visit to the pharmacy, am glad it's not my usual one if that's the way they carry on.
Very Rude and Unprofessional, and I can't believe there is only one person capable of answering the phone and serving customers. I'll being going elsewhere if needed. Original Comment Report...
Reply from Well Fishponds - Lodge Causeway Wed, 08 Mar 2017 17:22:12 Z
Dear Sir/Madam,
Thank you for your feedback regarding our pharmacy in Fishponds - Lodge Causeway.
I would like to apologise for any upset and inconvenience that may have been caused.
We expect all our pharmacies to provide the best possible experience to our customers and therefore it is really disappointing to read of your experience. I would like to thank you for bringing this to our attention and providing us with the opportunity to put this right.
Please be assured that we will provide this feedback to the branch team to ensure that appropriate action is taken to improve the customer service in the future.
Kind regards,
Pharmacy Superintendent's Team
