We have always used this Pharmacy, but the last few months have noted that the service is not as good as it was. We can no longer rely on a text message being sent out, once prescription has been filled, so call in to see if we are luckily enough to have our prescription this time. We are happy to wait for prescriptions to be checked so often complete any shopping we need. We are also aware that prescription marked urgent take priority. But to be told to call back, so we call back, to be told again to call back is now a bit of a Joke. Does this mean that you need more staff possibly Pharmacists to complete prescriptions especially at times of high demand?? Perhaps one to fulfil the 111 issues and another to complete regular prescriptions. The one line system is not infallible, it can take time for prescriptions to drop done of the system. But now there will be a 3rd visit needed. As the prescriptions is not there. I am familiar with the routine ordering of medication (it was part of my Job) but I do feel continually fobbed off.

Terrible service by rude and bullying staff. Made to feel like an addict, questioned and questioned and asked very personal questions which are non of their business. The staff are very very rude and unprofessional. This is the second time this has occurred to me and the first time I complained to Tesco Head office and the pharmacy manager called me to apologise and agreed that the service received was unacceptable and retraining g was required, this was back in August so either no training took place or was not effective either way the staff at Tesco clay cross pharmacy are getting no better. I complained to the Tesco store manager today who stated that they had received a few complaints today about the staff in the pharmacy. I was following doctors instructions to purchase co codamol over the counter to help my husband post operative recovery who are they to question a surgeon and a doctor. Come on tesco get this sorted as it is not acceptable at all and I am not the only person to complain.

The staff are so rude and obnoxious. They accuse you of shouting at them and that want the case. They refused to sell me co codamol and were aggressive and in turn I had a huge panic attack in tesco and I will be taking this further! The staff are bullies who get off on abusing their customers and deserve the sack. I have severe anxiety and they just made me have one of the worst panic attacks I've ever had. Thanks to the lovely tesco manager for helping me.