Mum was diagnosed with a brain tumour during lockdown. We asked for blister packs for her medication as her memory was significantly impaired and a few weeks later, she deteriorated further and she couldn't take them safely so we asked for them to be dispensed as normal. A few months later, she had carers going in who insisted on the packs and we requested them again. The pharmacist relayed the message through a young retail assistant that this was the last time he was prepared to make changes. Not only were we dealing with losing our mum but had to deal with a healthcare provider who made it clear that mum was an inconvenience to him and sunshine who didn't have the intelligence to consider that someone's needs can change rapidly. I switched immediately to Boots who did all that they could to make our lives easier. Small things have a big impact on families coping with the pandemic and a terminal illness. I would never use this pharmacy again