Over-busy and very poor customer experience. I simply wished to purchase 2 items today but for over 10 minutes none of the staff came to serve. They were clearly over loaded with prescriptions to sort out instead. When I caught the eye of one staff member I asked if I could just buy my 2 items but I was told "I am dealing with another patient's prescription so you will just have to wait". The girl was clearly stressed. All other staff avoided eye contact with the waiting customers and continued milling around to sort out the obviously huge amount of prescriptions to sort out. Clearly understaffed - it needed one member of staff to at least acknowledge the waiting customers and politely state the wait time. Eventually I chose to leave un-served.
Original Comment Report...