I have been a customer at the other site since 1998 it has always been brilliant but since a certain bald male member of staff joined every interaction with him is a nightmare; I come away either wanting to cry because he is rude or wanting to commit bodily harm because he seems lazy and dishonest. I was there today collecting seven items, they were not busy, it took over 1hr for him to give me my prescription due to him gossiping about his lunch plans. He was extremely rude to me, and this is not the first time I have had an unpleasant experience with him. First time he said can you come back in a couple of days, and it will be done all I have to do is collect; shocker, when I came back it was not done and none of his colleagues were informed it needed to be done. Another time was he said it is not done but we can deliver it and I said okay it needs to be delivered this day and he said it would be and it did not get delivered. When I came in to see where it was, expecting it to be done at least, it was not done. He is constantly complaining about how big my monthly prescription is 7 items. This individual has seriously let the owner Mohammed down.