I was relieved to speak to a lady called Donna today on the phone who took to time to listen and help me when I was checking if my monthly prescription was ready for pickup, she checked and it was, and was able to tell me all 5 items were there too, she also asked if I hadn’t received a text which I am supposed to receive but I hadn’t, she checked that they still had the correct phone number for me and sent one to make sure it was working properly. Thankyou Donna for being so helpful I totally appreciated your care today. I was seriously thinking of changing my chemist as it’s very rarely that it’s all correct, with either items missing from prescription, or not ready at all when I actually did receive a text to say it was ready for pickup,some staff can often make you feel like they are actually doing you a favour by getting it made up whilst you wait again or simply say you will need to come back tomorrow as it’s in but hasn’t been made up. Please pass on my praise and gratitude to Donna perhaps she could be shadowed by some other staff on how to actually listen and properly care for your customers. Kind Regards Mrs Gail Borden