Reply from Nuffield Health
Fri, 16 Aug 2019 11:10:12 +0100

Thank you for taking the time to share your feedback. Whilst we can’t discuss individual cases or details because of UK data protection laws, I can confirm that a full investigation took place as a result of this review and Paul Taylor, Hospital Director, responded to you by letter on the 26th February with the findings. As explained in the letter, at Nuffield Health Exeter Hospital we deliver consultant led care. This means a consultant assesses a patient and determines the requirement for any further tests, scans or treatments, the same consultant then reviews the results, this is to ensure we deliver expert and excellent care. All our pre appointment and pre operation communication contains information about fees and explains that if a patient is using medical insurance they should contact their insurer for clarification on what’s covered by their particular policy. As per the letter from Paul Taylor, if you have any further queries or would like to discuss this in person, please get in touch at customer.relations@nuffieldhealth.com