Spire Murrayfield Hospital

After many years of not being able to have an MRI on my back through sheer fear of the machine and claustrophobia ...I achieved it here today through the amazing support i received from the radiographers . Through their patience and reassurance I will now get some answers for my back. Many Thanks

My reason for going to Murrayfield Spire was to get my gallbladder removed as it had been causing me pain and discomfort for about a year and a half. It was the first surgical treatment Id ever had and I was quite nervous about it. However, the nurses on the first floor and the consultant I had were fantastic and put me at ease very quickly. (At least mentally, seeing as my heart rate was fairly consistently 100 BPM until going into theatre!). After being admitted I only waited 2.5 hours to have surgery, so it was a quick turn around. Each patient gets their own room and has a button to push to request assistance. This is a useful system because you dont disturb anyone with your pain and/or snoring and vice versa. I found the nurses to be prompt and efficient as well as very friendly. The room was clean and had a nice view. There was a small lockable drawer amongst a set of drawers in which to keep your belongings and a small cupboard too. You could control the temperature by turning the heating up or down and the window was able to open which I appreciated. Having visited a ward in the Royal a week or two earlier and it being very toasty I appreciated the flexibility of having a single room from that perspective also. In terms of food, the menu was lovely, although it was slightly difficult to order lunch/dinner with a low fat restricted diet (as having gallstones demands). However if you mentioned this to the nurses then they were happy to sort you out with something more suited to you. Overall I had a great experience, despite the pain and the anticipation of surgery. I was looked after very well and couldnt have asked for better staff!

Reply from Spire Healthcare
Mon, 12 Feb 2018 12:42:24 Z

Dear Catriona, Thank you so much for your positive feedback. We are delighted you have recovered well and that you have had such a positive experience with us. Your feedback will be passed on to the teams that looked after you during your stay. With specific reference to the special diets menu, we will take that on board and see how we can improve. Kind regards, Spire Murrayfield Hospital, Wirral

First off, the hospital itself looked nice. It is in an out of the way area and looks very clean. The receptionists were all great, and the nurses were fantastic. However, I have an issue with the consultant I saw. They were extremely aloof, and seemed completely disinterested in talking to me. Not once was I asked if I was ok, I was told what they were going to do, and not told any alternatives. I was vastly underinformed about anything and everything, and they seemed to want to get me out of the room as fast as possible. All of the above I could forgive if the consultant had provided results. But alas. I still have no diagnosis, am still in pain, and the consultant basically just said, theres nothing they could do. Please leave my office. So to recap, I was treated with less respect than by staff at the NHS, the consultant didnt seem like they could be bothered to help, and they got no results. This is a private hospital. What on earth do you pay for?

Reply from Spire Healthcare
Mon, 04 Dec 2017 17:51:34 Z

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. As a team we work hard to ensure that all patients have a highly focused course of treatment that is tailored to suit the patients individual needs. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service. Listening to and acting on feedback is important to us, therefore if you would like to discuss your experience further please do not hesitate to contact me on telephone 0845 600 2110 I hope to hear from you soon. Kind regards, Kelly Hickson /Anne-Marie Clarke 0151 929 5417/ 0151 929 5215