Manor Care Centre | ||
Fen Road, East Kirkby, Spilsby, PE23 4DB | ||
| Website |
Care Home Information |
The Manor Care Centre can accommodate up to 41 people. It is set in the quiet village of East Kirkby and has a bus route to neighbouring towns. The home is a large older style manor house with modern extensions and set in extensive grounds, some of which have views over open fields. |
Care Home Services |
Personal and intimate care | : | Yes, offers care for Personal care | |
Care Home Type | : | Residential Care | |
Caring for adults over 65 yrs | : | Yes, offers Caring for adults over 65 yrs | |
Dementia | : | Yes, offers care for Dementia | |
Mental health conditions | : | Yes, offers care for Mental health conditions |
Patient Ratings | ||||||||||||
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By: | John |
| Nov 21 2017 | |||
I contacted this care home to seek information on behalf of a senior who was looking for residential care. I was given information that did not match with the services provided on their website which gave me concerns.
I addressed these issues in writing to their office and my letter was ignored.
After a two month wait I rang to check what was happening I was told that the director was still on holiday and I would be contacted on their return.
I am still waiting for a response to the concerns I raised over 4 months ago.
I will certainly not be recommending this care home to anyone until I have evidence that they take prospective service users' concerns seriously and they can effectively deal with correspondence. |
By: | Janette |
| Sep 19 2017 | |||
I was given misinformation by staff at this home who also disregarded my concerns and weren't interested in what I had to say. So I wrote to the head office at Halcyon Care. My letter was ignored. I rang the head office and was told they would pass my message on. Nothing happened. That was 2 months ago. I have since spoken to someone at head office who hadn't go a clue about what my complaint was.
Does this organisation actually know what is going on at their care homes? Doesn't look like it. |
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Additional Information | ||
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