This was my first visit to this practise and I certainly will be returning. After an uncomfortable night with toothache I contacted this practice and after speaking to a very understanding and helpful receptionist I was given a same day appointment. I was very nervous and in pain but on arrival I was made to feel fully at ease. I was shown into the surgery by a very friendly nurse and felt immediately relaxed. The dentist was not judgemental in any way which was my biggest fear as I hadn't been to a dentist for a couple of years. The atmosphere in the surgery was very calm and the room was lovely, light and airy. After an examination and x-rays the Dentist explained everything very clearly to me and after discussing with me it was decided the best course of action was to remove the offending tooth there and then. The procedure was carried out and I didn't feel a thing, no pain whatsoever. I was then given clear instructions by the dentist on what to do and what not to do and also given a Care after Extraction pack which was extremely helpful as sometimes after a procedure you don't always take everything in so having it in writing I was able to go through everything when I got home. I will definitely be returning as a patient for future dental care and I highly recommend anyone in a similar position to myself to give them a call you won't regret it.
Original Comment Report...

I was dissatisfied with the service some months ago and wrote an appropriate review to this site. Some time later the practice manager contacted me and explained that the practice had been taken over by a larger company and she (the new manager) would be glad to talk to me and try to put things right. I attended and was given a lot of time to express my opinions and she in turn explained what had possibly gone wrong and the situation with my dentist who had suddenly left the practice leaving me with my initial bad feelings as to how things were going. The result of this interview was my renewed faith in the the management which has since been rewarded by a very pleasant recent session with a new dentist who could not be more skillful, gentle and informative during my treatment. Thank you Practice Manager for taking the time to solve my issues in a very professional manner.
Original Comment Report...

Rating without comment.