Patient Ratings | ||||||||||||
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By: | Anonymous |
| Oct 3 2019 | |||
Great service from start to finish. Had an emergency appointment within 2 hours of calling in. The dentist was helpful and considerate, able to organise it so I could have the treatment needed within the same visit. |
By: | Anonymous |
| Nov 16 2017 | |||
Unfortunately I had cause to contact the dentist a few days before going on holiday as I had noticed a swelling appear in my mouth. I phoned up and spoke to a lovely person who told me not to worry and offered me an an emergency appointment the following day.
When I arrived the following day, the Receptionists were lovely and very friendly - as they normally are, and was put perfectly at ease by the casual and friendly environment which they seem to encourage in the waiting area. They use high-tech tablets now to help with the checkin process which makes it nice and easy to see things like medication and contact details and they are (reasonably) easy to use.
The dentist I saw and their nurse were amazing and very reassuring checking over the swelling, investigating it's cause and providing reassurance and empathy throughout.
I have been to other dentists in the past (when I was much younger) who have scared me witless, but not here. There is almost an air of confidence and compassion exuded from the dentists (well one dentist anyway) and I no longer have any fears about visiting the dentist. Reply from Dr Michael Frain Ltd Wed, 22 Nov 2017 09:32:57 Z Thank you for your feedback. At our dental practice we work very hard to provide our patients with a high level of dental care. So, we feel honoured when our patients take valuable time out of their day to visit NHS Choices and share their positive experiences. We will make sure that the team hears about your excellent feedback and we’re glad that you like our practice, we’re very proud of it. Thanks again and we look forward to seeing you again soon. |
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