My family and I have been coming to this dentist clinic for many years and have always received great dental care. However the environment is shabby, dirty and not in any way welcoming or family friendly. Our dentist practices in one of the upstairs rooms, the walls are dingy, stained and watermarked. There is 1 chair in the room which is filthy and threadbare to the point that the foam interior is falling apart. Given we attend as a family of four I would expect at least 2 chairs. I find it hard to believe that no one can see how awful this room is and it's concerning that no effort is being put into basic maintenance - a chair and a tin of paint ! Given that I have often waited between 40 minutes and over an hour over my appointment time more thought and consideration should go into the patient journey, my children who are nervous of dentists find the whole waiting experience very stressful.
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