Patient Ratings | ||||||||||||
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By: | Peter |
| Aug 1 2022 | |||
I will be 82 years old later this year, and therefore had many years of visiting a dentist. Just over 12 months ago I was enrolled by Cambourne Dental Clinic. I have to say that it is the best one which I have ever been to. Tasmin Rashid who looks after me is brilliant both at her job and her understanding. The front of house team are also very professional and great to deal with. Well done to all. Peter Haworth |
By: | Anonymous |
| Sep 4 2019 | |||
We had a family appointment on the 29th August and Cambourne has unfortunately has a internet cable theft on Sunday so from Sunday to late Wednesday afternoon most of Cambourne were without phone lines and internet access. so it affected most business in Cambourne, the cash machines. access to peoples information on their computers and not being able to phone anyone to cancel their appointments ect. Cambourne Dental handled this very difficult situation with total professionalism. We turned up to our appointment, as obviously they could not get hold of us, and they explained the situation. They were very apologetic even though it was not their fault. They wrote our names and best contact number and said they would contact us to re-arrange as soon as the systems were repaired. They called us 2 days later, again apologising for any inconvenience. As always very polite and professional ***** |
By: | Anonymous |
| Aug 30 2019 | |||
My appointment has been cancelled, again. This time with less than 2 hours notice and only one attempt made to contact me leaving a voicemail. Luckily I picked up the message. On the voicemail I was told I would be contacted to arrange another appointment. Instead they have text me telling me I need to call them to re-book. Lack of customer service and lazy when they cancelled the appointment. I suggest it would be courteous of them to contact patients to rebook if they choose to cancel appointments within hours of them taking place. Just as it would be my responsibility to re-book the appointment had I cancelled. It is very difficult to get through to the practice, and again, trying to call there is no answer. |
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