Received letter today to take as "formal warning" due to missed appointments!!!! This is so untrue I felt compelled to write a review. I phoned to make an appointment as a new patient. Within days of the appointment I needed to re-arrange so telephoned to do so. (This should not be classed as a "missed appointment" ... this is a re-arranged appointment). This appointment was a week ahead. On route, there was an road accident causing traffic delays (Mansfield Road, Nottingjham). I telephoned to advise I might be late. The phone was ringing out for a few minutes until an automated response offered a call-back which I chose. I did not receive any call back and had continued my journey for my appointment. I was actually 10 minutes late. The receptionist wasn't friendly in her greeting - I told them I was a new patient, had an appointment, apologised for being late and said I had rung but there was no answer, had chosen the option for a call back but hadn't received one. They said as I was fifteen minutes late (incorrect - I was 10 minutes late). They weren't doing anything as I arrived, there were no other patients in the waiting area or reception and I asked why the phone had not been answered and they just looked at the phone??!!! To be honest, I wasn't even going to bother correcting them that my appointment time was 10 minutes ago and not the fifteen they had said. Their manner was totally unfriendly and rude. They said I could not be seen and I asked whether I needed to make another appointment then (they did not offer) and they said "you can do". I made the appointment and left the building. The more I thought about it, I decided I did not want to go back there and would find another dentist with better customer service. The next day I rang to cancel my appointment and now today, I have received this "formal warning" letter about "missed" appointments. I hope the Practice Manager reads this and acts on it. I shan't be re-visiting and I certainly would not recommend it to anyone. Get your facts right before you start accusing. Oh, and if you're going to send a letter, you might have the professionalism to put a name on it rather than sending it anonymously!
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