I have been with the Dental Practice since I was born in 1979 under Mr Perkins. I stayed on when MyDentist took over the practice. I had regular check ups as an NHS patient. I have cystic fibrosis so when covid hit I was shielding and because of my compromised immunity. I continued this long after the shielding programme ended on the advice of my hospital. I avoided all unnecessary trips anywhere and even did many of my hospital visits via Zoom. I’m still suffering with my mental health from covid lockdowns. I contacted my practice today (Scarborough, North Marine Rd) to make an appointment and was told I was removed from the system but they would see me if I went private which I can’t afford because I’m not working (due to my cystic fibrosis). I was informed they cant see me as it’s been over two years. This is disgusting. I tried to explain my situation but they weren’t interested in the slightest. I am also in touch with the charity POhWER and lodged a complaint with head office. Absolutely shocking.

I’m 76 years old and have been with this practice even before the MyDentist group took over. During covid because of my age and an ongoing clinical matter I stayed away from crowded areas, clinical settings etc on medical advice. I have now discovered that I have had my name removed from the patient list. There’s absolutely no consideration for people in situations similar to mine and the reception team are very unprofessional and unhelpful and don’t even want to assist me in this matter. Very strange that they can’t see me as an NHS patient but would gladly see me privately. I will be complaining to head office and I have contacted the area MP and talking with the local newspaper as I think this matter needs to be addressed.