The dental receptionist was so rude.she didn't even acknowledge me. The receptionist like rottweilers. Avoid at all cost.

After coming to this dentist for 20 years the standard has dropped significantly. They cancel appointments regularly giving hardly any notice and seem reluctant to actually carry out any treatment! Really poor and unreliable.

I have been coming to this Dental Practice for almost 30 years and in the last 5 it has gone downhill. My son has had numerous appointments cancelled pre-covid, we were waiting for a replacement dentist from South Africa to arrive for months, which resulted in cancellations. Post-covid and my son had another appointment cancelled in July, re-sheduled to 26 October via email. Turned up only to be told it was cancelled and that I should have had a text to inform me. I hadn't received it. I was then informed that sometimes the reason was due to an extra space being inserted into the number by mistake (this obviously has happened before to others then). The system should ask for a confirmation yes or no response to ensure that they know if a customer has received the text or not, to prevent a wasted journey. Now re-scheduled to December, as the South African dentist has now left again. The service in this dental practice (for those who are under the wing of temporary dentists) is a joke. If you are under the other dentists in the practice you are probably alright, oh and if you pay your fees in the monthly private scheme you will be seen as a priority, NHS patients are the last to be seen if you just want a check up - expect a long wait! The receptionist told me they are being shouted at on a daily basis, yes probably by totally frustrated patients who need to be seen, think they will be seen and are then told they will not, after dozens of previously cancelled appointments. Maybe it is time to review your procedures mydentist.