14 year old son humiliated and traumatised by staff accusing him of telling lies in front of a waiting room full of people. Falsely accused of missing his last appointment in November 2022, we were told he had to pay a fine for non-attendance, or else find another dentist. What they didn’t know was that my son has a GPS tracking app on his phone, which clearly showed his journey from home, straight to the dentist, at the appointment time, spending 20 minutes there then coming home! Throughout this unpleasant exchange I got the impression their objective was less about the fine and more about getting us off their books, presumably to replace unprofitable NHS patients with more lucrative private patients. I would urge anyone attending an NHS dentist, particularly those eligible for free treatment who are the most likely to be delisted for fictitious non-attendance, to obtain proof of attendance every time and keep this safe until their next appointment.