High Glades Medical Practice |
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4.0 
32 Reviews High Glades Medical Practice High Glades Medical Centre, 9A Upper Church Road, Hastings, East Sussex, TN37 7AT Phone : Web :http://www.highgladesmedic.. Email :. EPS : Available .... CQC : 
Status : Open
High Glades Medical Practice is a GP Practice in Hastings and provides a list of services listed below if available. This GP practice has 32 reviews with a rating of 4 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how High Glades Medical Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,873 individuals have been screened out of a possible 2,793 eligible people.A total of 67.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 362 people to hit the required 80% screening target. | 1,873 |
| Cervical Screening Ages 50 to 64 | 1,225 individuals have been screened out of a possible 1,709 eligible people.A total of 71.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 143 people to hit the required 80% screening target. | 1,225 |
| Overall number of GP appointments | 9,109 Number of appointments in Aug 2023 from a practice list size of 18,225 patients | 9,109 |
| Face to face appointments | 4,872 Face to Face appointments in Aug 2023 which is 53.5% of the total number of appointments. | 4,872 |
| Home Visits | 80 Home Visits in Aug 2023 which is 0.9% of the total number of appointments. | 80 |
| Telephone appointments | 4,157 Telephone appointments in Aug 2023 which is 45.6% of the total number of appointments. | 4,157 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Mar 7 2019 | ||
I phoned for a home visit for my Wife and told Doctor will visit - NEVER SHOWED.
Phoned again next day specified Doctor and two causes for home visit, - Para Medic turned up with documents for one of the requested causes not the one that the first visit was requested for.
Have also tried to get one of my Wife's medications put on her repeat medications listings more than once, this for a lifetime condition that needs to be kept under control, guess what?
This surgery is very hard to get in touch with by phone, let alone to be able to see a Doctor, and you cannot book an appointment in advance, contrary to what a previous response to another reviewer was told here. | ||||||
 | By: | Anonymous |
| Feb 1 2022 | ||
Spoke to a very helpful female receptionist called Michelle this morning, I have mental health problems and she treated me the same as anyone else wasn’t patronised wasn’t judged, wasn’t talked down to , absolutely brilliant phone manner long may it continue thanks Michelle ????????Mr A Gormley | ||||||
| By: | Anonymous |
| Mar 28 2019 | ||
We continue to be impressed by High Glades. I like the engage consult when you can send a quick email and you get a call back. Getting through on the phone can be a problem sometimes.The nurses and HCAs are great and any doctor we have had an appointment with has been efficient and helpful. The receptionists are good, I don't envy them their job. The only problems we have experienced were with repeat prescriptions not happening. That has improved with going back to posting the repeat slip in the box with what is required ticked. Getting a non urgent appointment with the doctor of your choice seems to be difficult. Apparently you have to ring up at 8am on the day they are holding surgery. Surely book on the day should be for urgent cases only? You can ring and ask for a telephone conversation which is fine sometimes. Why you can't book an appointment, say for next week, so we can both see the doctor together I don't understand. I am my husbands carer, he has several medical conditions, under 4 different consultants at the hospital and we want to update the doctor and get a holistic approach. If he speaks on the phone he does not always understand everything the doctor says and gets muddled about medication and what incident or appointment happened when, so I need to listen as well and give my version of things. That is difficult on the phone even when on speaker.Not quite sure what to do.
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