New Dover Road Surgery |
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3.5 
34 Reviews New Dover Road Surgery 10 New Dover Road, Canterbury, Kent, CT1 3AP Phone : Web :http://www.newdoverroadsur.. Email :ccccg.newdoverroadsurg. EPS : Available .... CQC : 
Status : Closed
New Dover Road Surgery is a GP Practice in Canterbury and provides a list of services listed below if available. This GP practice has 34 reviews with a rating of 3.5 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how New Dover Road Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,162 individuals have been screened out of a possible 1,692 eligible people.A total of 68.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 192 people to hit the required 80% screening target. | 1,162 |
| Cervical Screening Ages 50 to 64 | 615 individuals have been screened out of a possible 817 eligible people.A total of 75.3% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 39 people to hit the required 80% screening target. | 615 |
| Overall number of GP appointments | 4,539 Number of appointments in Aug 2023 from a practice list size of 10,468 patients | 4,539 |
| Face to face appointments | 2,870 Face to Face appointments in Aug 2023 which is 63.2% of the total number of appointments. | 2,870 |
| Home Visits | 111 Home Visits in Aug 2023 which is 2.4% of the total number of appointments. | 111 |
| Telephone appointments | 1,281 Telephone appointments in Aug 2023 which is 28.2% of the total number of appointments. | 1,281 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 277 Video call appointments in Aug 2023 which is 6.1% of the total number of appointments. | 277 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| May 19 2022 | ||
Rude, abrupt and uncaring. The quality of service and professionalism from the reception desk is appalling. After waiting for over 10 minuets to get through to reception was told I had to call back again in the morning to see if I could make an appointment. On questioning the level of service I was told to find somewhere better if I could find it, when I asked the receptionist for her name to make a complaint she hung up on me. You re left feeling that your health is an inconvenience to their day. | ||||||
 | By: | Anonymous |
| Feb 16 2019 | ||
I had ridiculous experience here in this surgery ,receptionist don t know how to respect patients.Their service is worst .I feel v bad because they don t care for patients.I don t know where to complaint about what happened with me ...am v stressed because of their behaviour. | ||||||
| By: | Anonymous |
| Apr 24 2023 | ||
The Doctors were ALL really good but I have changed surgeries after 9 years because the receptionists at New Dover Road were always so rude, unpleasant and unhelpful. I understand that it is a thankless job but a little compassion and understanding would go a long way to pacify scared, worried patients. My husband has remained with the surgery as he is undergoing long term treatment. After a being in a queue of 24 people he finally spoke to a receptionist about his concern because of excessive bleeding and was told to go to a pharmacist before phoning the surgery again. He is in his 80’s and deserved a little sympathy instead of a curt response. | ||||||
