Canterbury Health Centre

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  • Provider Information
  • Canterbury Health Centre is a GP Practice in Canterbury and provides a list of services listed below if available. This GP practice has 6 reviews with a rating of 3.7 out of 5.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Canterbury Health Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49688 individuals have been screened out of a possible 1,131 eligible people.

    A total of 60.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 217 people to hit the required 80% screening target.
    688
    Cervical Screening Ages 50 to 64263 individuals have been screened out of a possible 344 eligible people.

    A total of 76.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 13 people to hit the required 80% screening target.
    263
    Overall number of GP appointments2,935 Number of appointments in Aug 2023 from a practice list size of 7,165 patients2,935
    Face to face appointments2,275 Face to Face appointments in Aug 2023 which is 77.5% of the total number of appointments.2,275
    Home Visits29 Home Visits in Aug 2023 which is 1% of the total number of appointments.29
    Telephone appointments548 Telephone appointments in Aug 2023 which is 18.7% of the total number of appointments.548
    Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
    Video call appointments83 Video call appointments in Aug 2023 which is 2.8% of the total number of appointments.83


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  • Patient Ratings

    Excellent
    3

    Good
    1

    Ok
     

    Poor
    1

    Terrible
    1

  •  Patient Reviews

    Canterbury Health Centre
    Review SourceBy:Canterbury H
    Rating:..Star Rating
    Jul 5 2018

    I would like to express my appreciation for the excellent treatment I have consistently received over recent years from the staff at the Warfarin Clinic, who check my INR on a regular basis. Recently, due to an injury, my INR reading was a little too high and slightly out of the safe range. As this was shortly before I was due to go on a cycling holiday to Northumberland, The nurse strongly recommended I get my INR checked whilst away. Unfortunately, despite phoning a clinic at the destination before leaving, I was unable to arrange an appointment and resigned myself to simply leaving things to chance. I was pleasantly surprised then, to receive a call on my mobile, on the day I was due to arrive my destination and to find that it was the same nurse from Canterbury Health Centre, checking to see if I had managed to make an appointment. She and her colleague gave me the addresses of three places to try in the Newcastle area and emphasised the importance of making an appointment. When I told her I had fallen from my bike in the meantime, resulting in a large bruise on my arm, both nurses were even more concerned that I should get my INR checked and that my medication could be adjusted if necessary. The next day, I attended the urgent care centre at the local hospital where I was able to be seen at the walk-in clinic there and then, and my reading showed that my INR was back on target. On Monday, I phoned the Canterbury leaving a message for the Warfarin Clinic about the result. I can’t overemphasise how much I appreciate the care of these wonderful staff in the Warfarin Clinic who were so thorough with my care clearly going beyond the call of duty in this instance. I feel I am in excellent hands at your clinic and, writing this on the 70th anniversary of the NHS, this is in my opinion yet another example of the caring staff who make it so great.
    Original Comment Report...

    Reply from Canterbury Health Centre
    Fri, 06 Jul 2018 12:57:51 +0100

    Thank you for your kind and positive feedback. Patient care and safety is at the centre of everything we do and we are pleased that we were able to assist you in receiving the treatment that you needed whilst you were away.

    Canterbury Health Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jun 19 2018

    I made an appointment to get my regular prescription. In the appointment the gp did not involve me in decisions about my care at all and simply told me that her decision was what was going to happen even though I said I did not feel comfortable with this decision. When I have seen doctors at other surgeries they have said that it is 100% my decision with what happens with my medication and they are there to advise me on what is best. The gp made the decision that they would only give me a months worth of tablets where as usually I would get two, and that the next time I went I would have to no choose but to have the dosage lowered. It was not until a month later that I realised that my prescription from that date had actually been increased without my permission.
    Original Comment Report...

    Reply from Canterbury Health Centre
    Tue, 19 Jun 2018 10:31:56 +0100

    Thank you for your comment above. I am concerned that you do not feel you were involved in the decision regarding your on going care. There may be many reasons why the GP decided to vary your dose and the length of the prescription, however I would have expected this to have been fully explained to you and your agreement sought. Obviously this is an open forum and I would not wish to discuss any patient confidential information therein. Therefore please could you contact me directly so that I can look into this matter for you so that I can attempt to resolve any issues. My contact details are as follows:- Paul Earnshaw, Practice Manager, 03000 426600.

    Canterbury Health Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Oct 16 2016

    From the receptionists to GP's everyone is respectful and understanding. The receptionists go out of their way to be friendly and helpful. Sometimes your appointment might run a little late to see the GP, but I think this is an indication of the attention the doctor pays to their patients condition and needs. This practice is excellent.
    Original Comment Report...

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    Canterbury Health Centre

    GP Practice in Canterbury

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