Lavender Fields Surgery(Branch)

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    star rating
    3.9
    30 Reviews
    Lavender Fields Surgery(Branch)
     182 Western Road,
     Mitcham,
     Surrey, CR4 3EB
    Phone :
    Web :..

    Email :.

    EPS : Available
    Status : Closed
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  • Provider Information
  • Lavender Fields Surgery(Branch) is a GP Practice in Mitcham and provides a list of services listed below if available. This GP practice has 29 reviews with a rating of 3.9 out of 5.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    99
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  • Patient Ratings

    Excellent
    18

    Good
    5

    Ok
     

    Poor
    1

    Terrible
    6

  •  Patient Reviews

    Lavender Fields Surgery(Branch)
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Nov 23 2018

    I received a very good service for my medication review and feel that time is taken to explain everything by the very helpful staff at surgery
    Original Comment Report...

    Lavender Fields Surgery(Branch)
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 27 2018

    Getting an appointment at this surgery is difficult at best. Getting through to a receptionist to book and appointment is difficult. Several times I have been kept waiting in a queue only to be cut off and then when I ring back all the appointments have gone.
    Original Comment Report...

    Lavender Fields Surgery(Branch)
    Review SourceBy:Lavender F
    Rating:..Star Rating
    Sep 14 2018

    Receptionist is rude, her telephone manner is appalling. She really needs to be sent on retraining with how to deal with patients in an appropriate manner as her attitude is shocking. Reading through reviews on the website it seems she is the main receptionist patients always seem to have an issue with hence the bad reviews. As a practice this reflects badly and I hope the correct steps/training are taken to improve.
    Original Comment Report...

    Reply from Lavender Fields Surgery(Branch)
    Mon, 24 Sep 2018 16:03:32 +0100

    Dear Sir/Madam, It is always disappointing to read a less than favourable review particularly when so many of our recent reviews have been of a positive nature. It is exceedingly difficult to formulate a response when there is so little detail contained with your comment. It would be helpful if you could kindly contact the Practice so that we may look in to your concerns.

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    Lavender Fields Surgery(Branch)

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