The Arnewood Practice Milton Medical Cen

I filled in an econsult which, as far as I can tell was not read properly or understood as I received a call way after the appointment time from someone describing themselves as a muscular skeletal specialist, which it transpires is a physiotherapist who simply repeated all the questions I’d answered fully on the econsult, no more no less. In the end it was agreed I needed an X-ray which is what I’d asked for. Calling late and not apologising tends to indicate that the person feels their time and appointments are more valuable than mine. I was then informed that results will go to her and I would need a face to face with her before I could see a GP so that she could explain the results and give advice. I see this diverting patients to less qualified staff as an unnecessary step to prevent free access to my GP. All diagnostics should be carried out by a doctor. The system is back to front and makes me feel my issue is not seen as important. We have no choice but coastal practice in this area which is also a bad thing.

I felt very let down by the practice team my information had been input incorrectly into the IT system and I felt a lack of care about the impact this had on me when no one could contact me although I provided the correct information to them. This was their error but I suffered and was made to feel terrible, i imagine I will not ever get booked for an appointment in the future as raised this with them but no ine has taken responsibility. I am really upset about this and concerned about the lack of care and consideration for me as a patient. I expected a better experience and more care to be afforded to me and am very upset about this experience.