Berkeley Place Surgery |
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3.4 
32 Reviews Berkeley Place Surgery 11 High Street, Cheltenham, Gloucestershire, GL52 6DA Phone : Web :http://www.berkeleyplacesu.. Email :berkeleypl.reception@n. EPS : Available Status :
Berkeley Place Surgery is a GP Practice in Cheltenham and provides a list of services listed below if available. This GP practice has 32 reviews with a rating of 3.4 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Berkeley Place Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,607 individuals have been screened out of a possible 2,233 eligible people.A total of 72% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 180 people to hit the required 80% screening target. | 1,607 |
| Cervical Screening Ages 50 to 64 | 634 individuals have been screened out of a possible 858 eligible people.A total of 73.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 53 people to hit the required 80% screening target. | 634 |
| Overall number of GP appointments | 6,166 Number of appointments in Aug 2023 from a practice list size of 11,770 patients | 6,166 |
| Face to face appointments | 5,122 Face to Face appointments in Aug 2023 which is 83.1% of the total number of appointments. | 5,122 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 721 Telephone appointments in Aug 2023 which is 11.7% of the total number of appointments. | 721 |
| Unknown appointments | 75 Unknown appointments in Aug 2023 which is 1.2% of the total number of appointments. | 75 |
| Video call appointments | 248 Video call appointments in Aug 2023 which is 4% of the total number of appointments. | 248 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Lidolover |
| Nov 2 2021 | ||
Rude, argumentative obstructive Receptionists. Negligent, lazy, rude GPs. Repeated basic errors which have a huge impact on accessing health services and treatment e. g. referral letters sent to wrong place and then refusal to re refer, changing medication schedule without negotiation, repeated failure to send prescriptions to chemist, refusal to give prescriptions, arguing over blood test request, no follow up to mental health crisis reports, failure to make reasonable adjustments under the Equality Act, complaints ignored, no complaints procedures. And it's always someone else's fault!! This Practice is putting vulnerable patients like, me at risk. | ||||||
 | By: | Anonymous |
| Aug 21 2019 | ||
I've already complained this before as one of their receptionist is a bit rude. The last time she shouted on me over the phone and this time it feels like as if she doesn't even care. You work on a health care environment and how can someone be apathetic? I feel like I'm not privileged to call the GP surgery just because it's the busiest time. It wasn't like this before. I hope it really gets sorted as when you're sick the least thing you wanted is someone to just drop your issue like as if it wasn't important. | ||||||
| By: | Anonymous |
| Jun 5 2019 | ||
I rang to enquire whether this GP practice after relocation after recommendations by friends to join this practice due to its excellent reputation. On the first occasion, I was informed from the reception team that I am outside of the catchment area and therefore am not eligible to register. She did not take the time to check and reply almost immediately. I did not believe this to be the case and had to resort to checking this myself on GP Boundary Tool and only to find out that my address is in fact within the catchment area. I rang again 1 hour later and received a dismissive and rude phone call from a receptionist who yet again state I was outside the catchment area before I confronted her with the GP Boundry Map that is listed on the surgery's website. I wonder how many patients have been misinformed or whether their reception team is aware of the requirements detailed in the GP contract. It is unsurprising to say that I will not be joining after this debacle - this is not because of the reception team's incompetence but rather a certain member of staff's sordid attitude | ||||||
