The Portland Practice |
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3.4 
15 Reviews The Portland Practice St Pauls Medical Centre, 121 Swindon Road, Cheltenham, Gloucestershire, GL50 4DP Phone : Web :http://portlandpractice.co.. Email :. EPS : Available .... CQC : 
Status :
The Portland Practice is a GP Practice in Cheltenham and provides a list of services listed below if available. This GP practice has 14 reviews with a rating of 3.4 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Portland Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 2,420 individuals have been screened out of a possible 3,061 eligible people.A total of 79.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 29 people to hit the required 80% screening target. | 2,420 |
| Cervical Screening Ages 50 to 64 | 1,548 individuals have been screened out of a possible 1,892 eligible people.A total of 81.8% of possible patients have been screened which is above the required mimimum standard. | 1,548 |
| Overall number of GP appointments | 7,915 Number of appointments in Aug 2023 from a practice list size of 19,743 patients | 7,915 |
| Face to face appointments | 4,875 Face to Face appointments in Aug 2023 which is 61.6% of the total number of appointments. | 4,875 |
| Home Visits | 27 Home Visits in Aug 2023 which is 0.3% of the total number of appointments. | 27 |
| Telephone appointments | 2,671 Telephone appointments in Aug 2023 which is 33.7% of the total number of appointments. | 2,671 |
| Unknown appointments | 342 Unknown appointments in Aug 2023 which is 4.3% of the total number of appointments. | 342 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Jan 14 2019 | ||
I have been waiting on the phone to simply make an appointment with a practice nurse. I started off as number 2 in the queue and 60 minutes later I am number 1 in the queue.
I have just had a hip replacement, live alone, and cannot drive at the moment, otherwise it would have been much faster to drive to the surgery. Luckily I do not pay for phone calls, but what do people do who are charged for calls?
I consider this to be appalling service. | ||||||
| By: | Anonymous |
| Dec 10 2018 | ||
Start 'phoning after 8.30 am. Only one telephone line for Doctor and Nurse appointments. First listen to lengthy message before being placed on "hold" for up to 30 minutes as everyone needing an appointment is trying to get through at the same time. Recently tried to get an appointment on the NHS Portland web site - nothing available to book from end November to 24th December. One Triage doctor for “on the day appointments” if you are lucky. Surgery staffed by medical team for only 5 hours a day. 3 hours in the morning and 2 in the afternoon. I am not aware of how many doctors are on site on a daily basis. Most work part time and that time is spread twixt two surgeries about three miles apart. Patients rarely get to see the same doctor twice in succession. Also, it appears that all the surgeries in the complex use the same appointment system, so no point opting to change. It does make one wonder if the patients are getting the better deal. | ||||||
| By: | The P |
| May 21 2019 | ||
not the first time that a GP has requested to see my wife or I on a follow up appointment and reception has stated not possible. | ||||||
