Squires Court

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    star rating
    2.2
    35 Reviews
    Squires Court
     1 Squires Court,
     Brierley Hill,
     West Midlands, DY5 3RJ
    Phone :
    Web :http://www.awsurgeries.co...

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Closed
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  • Provider Information
  • Squires Court is a GP Practice in Brierley Hill and provides a list of services listed below if available. This GP practice has 35 reviews with a rating of 2.2 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Baby clinic with health visitor
  • Learning disability health check
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  •  Provider Performance
    99
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  • Patient Ratings

    Excellent
    4

    Good
    2

    Ok
    6

    Poor
    9

    Terrible
    14

  •  Patient Reviews

    Squires Court
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jan 11 2019

    Rang yest for appointment was told 100 in line and all appointments had gone at 8am if I needed to see a gp if I que outside at 730 I may get a appointment what a joke Carnt remember last time I actually got in to see a gp it's ridiculous withamore is the same why don't they have 2 seperate telephone numbers so u can book in both surgery rather than going through aw it never used to be like this it's that bad I'm changing gps
    Original Comment Report...

    Reply from Squires Court
    Wed, 30 Jan 2019 09:24:36 Z

    We are sorry that you are dissatisfied with our service, but we regret that we are unable to respond to anonymous comments, as an appropriate investigation of the facts cannot be undertaken. If you would like to supply your name and contact details we will be happy to respond directly to you. Thank you AW Surgeries.

    Squires Court
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Oct 29 2018

    The surgery will not book any appointments in advance therefore you cannot book to see a particular GP even if they have seen you about a similar complaint before. I was told to queue outside the surgery in a morning from 8:00 and then I would be ale to see my requested GP on that day. This is what I did. I queued from 8:00 and at 8:11 when I got to the front of the queue I was told that the doctor I wanted to see hadn't got any appointments left. I was told that I could see another doctor but not the one that I wanted to see. I gave up and returned home. This surgery is not flexible or user friendly at all. They operate a Victorian system for appointments where you have to queue up outside for an appointment. They obviously have too many patients and cannot cope with demand. They make it as difficult as possible to make an appointment and hope you either give up trying or register with another surgery. Which is what I intend to do asap.
    Original Comment Report...

    Reply from Squires Court
    Wed, 09 Jan 2019 16:51:07 Z

    We are disappointed to hear about your experience, we take all patient feedback very seriously and would like to thank you for taking the time to comment. We use all feedback to help us continually improve the service we offer to our patients. If you would like to discuss this further please supply your contact details. Thanks AW Surgeries

    Squires Court
    Review SourceBy:Anonymous
    Rating:..Star Rating
    May 21 2018

    went down to book appointment told you have to phone @8am told them i have no access to to a phone @ that time and was told you can not have a appointment not the most help full people
    Original Comment Report...

    Reply from Squires Court
    Tue, 29 May 2018 09:22:43 +0100

    We would like to apologise for your recent experience. Unfortunately we are unable to respond to anonymous comments where the full details are unavailable. If you would like to discuss this further please contact the Practice Manager. Thank you AW Surgeries

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    Squires Court

    GP Practice in Brierley Hill

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