Shifa Surgery |
|
2.8 
41 Reviews Shifa Surgery Bangor Street, Health Resource Centre, Blackburn, Lancashire, BB1 6DY Phone : Web :http://www.shifasurgery.co.. Email :shifa.surgery@nhs.net. EPS : Available Status : Closed
Shifa Surgery is a GP Practice in Blackburn and provides a list of services listed below if available. This GP practice has 38 reviews with a rating of 2.8 out of 5. |
| Provider Services | ||||
| ||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Shifa Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,103 individuals have been screened out of a possible 1,975 eligible people.A total of 55.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 477 people to hit the required 80% screening target. | 1,103 |
| Cervical Screening Ages 50 to 64 | 423 individuals have been screened out of a possible 594 eligible people.A total of 71.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 53 people to hit the required 80% screening target. | 423 |
| Overall number of GP appointments | 4,182 Number of appointments in Aug 2023 from a practice list size of 11,150 patients | 4,182 |
| Face to face appointments | 2,827 Face to Face appointments in Aug 2023 which is 67.6% of the total number of appointments. | 2,827 |
| Home Visits | 27 Home Visits in Aug 2023 which is 0.6% of the total number of appointments. | 27 |
| Telephone appointments | 1,279 Telephone appointments in Aug 2023 which is 30.6% of the total number of appointments. | 1,279 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 49 Video call appointments in Aug 2023 which is 1.2% of the total number of appointments. | 49 |
Patient Ratings | ||||||||||||
| ||||||||||||
Patient Reviews
 | By: | Rafia |
| Feb 28 2022 | ||
I have had a very bad experience, as the staff are rude and unhelpful and the management do not show any empathy. I have rang in excess of 400 times at 8am sharp, before i got through after one hour as i was in agony with shoulder pain and the complaints manager Sara did not even have the decency to provide me with an appointment. I was told to visit urgent care as this is an ongoing issue. I have also been provided with conflicting information, I tried booking appointments but no pre -appointments available, and advised I can't make 2 appointments in one month which is not a fact as I rang again , was advised that's not true. My records indicated that I had nominated Dr Qureshi as my clinician which was not accurate I believe I am being treated unfairly and discriminated against. I should have the option to speak any clinician I desire and that's my right. clinician I have tried to get in contact with the management Saeeda and Shabana constantlty every day and have been very distressed and reduced to tears over the phone but without any success as i get told they will contact you, but they are very busy at the moment because they have other priorities. They do not even have the the decency to call you back and these incidents have had a devastating effect on my health and left me feeling depressed and suicidal.I have been inconvenienced and management do not give a damn about patients. They treat patients like rubbish The management is a shambles and this surgergery is a disgrace. They don't even deserve one star, if I had the option I would leave 0 stars. Worst surgery in Blackburn. | ||||||
| By: | Hasina S |
| Oct 14 2021 | ||
I've had the worst possible experience with this surgery, I've been trying to phone for the past three days to speak to a doctor but line is constantly busy I redialled over and over again for 3 hours, I visited personally only to be told over the intercom to use multiple phones to try to get through and no appointments were available for another month, no other surgery could possibly be worse then this one. No wonder hospital AandE is so busy, people have no other option but to go there because our GPs can't be bothered to see us or talk to us. | ||||||
| By: | Anonymous |
| Aug 18 2023 | ||
Me my wife has had very good experience on the phone with huzaifa he has good experience too talk to patients.today 18/08/23 me and my wife asked him questions on the phone my wife spoke first and he answered all her questions and he did a good job and he did the same thing with me and he was very helpful calm and polite good sense of humour.we were very happy with huzaifa p.s All the staff at reception at Shifa Surgery should follow him and his steps . Thanks A and M | ||||||
