Primrose Bank Medical Centre

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    star rating
    3.5
    11 Reviews
    Primrose Bank Medical Centre
     Larkhill,
     Blackburn,
     Lancashire, BB1 5ER
    Phone :
    Web :..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Closed
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  • Provider Information
  • Primrose Bank Medical Centre is a GP Practice in Blackburn and provides a list of services listed below if available. This GP practice has 11 reviews with a rating of 3.5 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Child Immunisations
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Primrose Bank Medical Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49794 individuals have been screened out of a possible 1,545 eligible people.

    A total of 51.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 442 people to hit the required 80% screening target.
    794
    Cervical Screening Ages 50 to 64500 individuals have been screened out of a possible 725 eligible people.

    A total of 69% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 80 people to hit the required 80% screening target.
    500
    Overall number of GP appointments4,172 Number of appointments in Aug 2023 from a practice list size of 9,603 patients4,172
    Face to face appointments2,095 Face to Face appointments in Aug 2023 which is 50.2% of the total number of appointments.2,095
    Home Visits26 Home Visits in Aug 2023 which is 0.6% of the total number of appointments.26
    Telephone appointments2,045 Telephone appointments in Aug 2023 which is 49% of the total number of appointments.2,045
    Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
    Video call appointments6 Video call appointments in Aug 2023 which is 0.1% of the total number of appointments.6


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  • Patient Ratings

    Excellent
    4

    Good
    2

    Ok
    1

    Poor
    3

    Terrible
    1

  •  Patient Reviews

    Primrose Bank Medical Centre
    Review SourceBy:Mohammed
    Rating:..Star Rating
    Jan 18 2023

    I went to pick up a blood form for my sister,the receptionist was very professional kind,well spoken and veey helpful. I think her name was mariam. I wish all receptionist are professional and helpful as she was.

    Primrose Bank Medical Centre
    Review SourceBy:Jackie W
    Rating:..Star Rating
    Sep 7 2021

    I have been trying to get through to reception for the last 2 days. The phone constantly rings but no o e pucks up. Its ridiculous

    Primrose Bank Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 7 2019

    I told the receptionist that I was suffering from a flu virus and according too a Darwen Doctor this strain of aussie flu was a killer / so thinking that I have been their client for the last 30 years plus would have no problem in them finding me 10 min slot / I was told when phoning the first time too ring back after several attempts for the reception too answer in the first place / she always seems too be annoyed you even phone especially on a Friday / she asked me too phone back at 3.00pm of which again some attempts before getting an answer / she answered the phone and quickly told me nothing her we can do / but you can go too Darwen.. I assume a surgery that needs clients / if I was not suffering with a severs headache / aching legs / hot and cold sweats and just wanting too sit and crawl up in a ball I would have taken her offer on as I need a surgery that reception staff care as much as others with in their trusted position and I can also relay on their support and help and advice and this comes across in conversation. NOT the way I was spoken too by the reception at Primrose bank. I have never in all these years of being their client had ever a concern that my health would come second best too them very disappointed . I will try and find a surgery that puts long term client before their short term contracts.
    Original Comment Report...

    Reply from Primrose Bank Medical Centre
    Wed, 11 Sep 2019 15:35:34 +0100

    Dear Patient Thank you for taking the time to comment on your recent experience regarding Primrose Bank Your concerns are important to us and I am disappointed to hear you are not happy with the service we provided that day. I acknowledge the fact that you have been registered with our practice for 30 years, but we cannot be seen to treat patients more favourably than others, we have to treat all patients in the same manner. The surgery is quite busy first thing in the morning with patients wanting emergency on the day appointments, when we have used our available slots we then ask patients to ring back later when we can utilise appointments at other health centres. These are called ‘spoke’ appointments and are run by the Local Primary Care (LPC) to help all practices in Blackburn and Darwen cope with extra demand. They are run at Barbara Castle Way, Little Harwood Health Centre, Darwen Health Centre and Shadsworth Surgery. . All practices can access these appointments. We discuss all comments/concerns made to the Practice and upon discussing your concerns, the receptionist who dealt with you explained to me that Darwen was the only surgery that had slots available and offered you one accordingly, but you declined. We feel we do provide a good service to our patients, with on the day appointments, spoke appointments and pre-bookable appointments. Patients are now able to down load the ‘MY GP’ app and book appointments, order medication and view their medical record. We have receptionists that are very helpful, friendly and get a lot of positive comments & praise from patients. I am sorry that you do not think this, but thank you for commenting Here is a link to access information regarding flu https://www.nhs.uk/conditions/flu/

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    Primrose Bank Medical Centre

    GP Practice in Blackburn

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