The Park Surgery

I have recently moved into the catchment area of Driffield and there were two GP pratices to choose from, The Medical Centre and The Park Surgery. I chose the former and am wondering if I have made the right decision. I registered with them promptly and jumped through all their numerous administrative hoops as quickly as I was allowed, including registering for the hub service which is an an out of hours collection facility though my medication has yet to make it that far. Over a month later and I am still waiting to view much of my prior patient history online that should have been a simple cut and paste affair. So far I have been prescribed two lots of medication and on each occasion there has been one item missing resulting in me having to make a second journey into Driffield to collect the missing item each time. Reception staff are quick to make excuses about being unable to get hold of certain items but when I rang this morning before making the journey into town I was told by the lady that answered the phone that whilst an item was unavailable in the usual dose, she had spoken to the pharmacist who would substitute twice the number of tablets of half the stated dose and my medication would be available to collect after 2pm today. When I collected the medication, the receptionist did not mention that anything was missing despite it saying so on her copy of the printed medication form and it was only because I checked, that I discovered that the said item was indeed still missing. In all the years I have been taking my medication prescribed by doctors of other surgeries where I have been registered, there has never been any supply issues, even during the covid pandemic. From my initial limited observations of a patients perspective, this practice appears to be run by over worked staff either firefighting to keep a broken system afloat or at the very least following disjointed practices and procedures that are not really fit for purpose. I hope my future experiences prove my immediate assessment to be wrong, but somehow I doubt it

This surgery has altered alot waitingforminutes on end, for someone to pick there phone up, queue is far to long in waiting, where's all the staff who can pick up phone, my partner miss Helen Gilbert need to talk to a doctor asshe needs help with her menopause systoms

The practise doesn't care about people with chronic illness when I broke my covid jab I have to wait about 2 weeks and one week for my for my flu jab my next door neighbour have not got no illness and I daughter also got no illness they got their straight away, when there call them,there did it in front of me I asked the practise about it they just shot the shoulder and just don't care where I am suffering I have asthma heart disease fatty liver etc an there just doing the young Frist how is fit and healthy? That fine, but they should do the elderly and people chronic illness then they fit they should get the priority right first a 19-year old doesn't need it yet who's fit and healthy they got one straight away with no illness how come?