The Village Surgery |
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3.7 
13 Reviews The Village Surgery 133 London Road, Cowplain, Waterlooville, Hampshire, PO8 8XL Phone : Web :http://www.thecowplainvill.. Email :. EPS : Available Status :
The Village Surgery is a GP Practice in Waterlooville and provides a list of services listed below if available. This GP practice has 13 reviews with a rating of 3.7 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Village Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 476 individuals have been screened out of a possible 526 eligible people.A total of 90.5% of possible patients have been screened which is above the required mimimum standard. | 476 |
| Cervical Screening Ages 50 to 64 | 397 individuals have been screened out of a possible 437 eligible people.A total of 90.8% of possible patients have been screened which is above the required mimimum standard. | 397 |
| Overall number of GP appointments | 2,246 Number of appointments in Aug 2023 from a practice list size of 4,474 patients | 2,246 |
| Face to face appointments | 1,167 Face to Face appointments in Aug 2023 which is 52% of the total number of appointments. | 1,167 |
| Home Visits | 16 Home Visits in Aug 2023 which is 0.7% of the total number of appointments. | 16 |
| Telephone appointments | 1,063 Telephone appointments in Aug 2023 which is 47.3% of the total number of appointments. | 1,063 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | The V |
| Feb 23 2018 | ||
Unfortunately, I have not had a good experience with this Surgery. With the odd exception, I have foung the medical reception staff to be sharp and abrupt in their attitude. When you question something, you are branded as being aggressive. Having worked in Healthcare for over 30 years, I'm appalled by the lack of interpersonal skills and a good understanding of it's Patients needs. I cannot fault the excellent standard of the Nursing staff who have always been sympathetic and professional at all times. They really are a credit to this practice. The GP responsable for my care ,I can only describe as weak and non-committal. In fact on one occasion he mis-treated me according to Asthma UK. This practice seriously needs to address the problem of the Medical reception staff's attitude toit's Patients. Clearly there is a need for further staff training in this area. Reply from The Village Surgery Thu, 08 Mar 2018 13:11:23 Z Thank you for your comments and we are sorry that you feel you haven't received a good service. Our staff try to be helpful and professional at all times and the vast majority of feedback we get is very positive. Please feel free to contact the Practice Manager who will happily discuss this matter further. | ||||||
| By: | Anonymous |
| Nov 2 2017 | ||
Since moving to the area 18 months ago have made a number of visits to the surgery.Have always been able to make an appointment when required and receive courteous attention from reception staff.
Medical advice is excellent with everything clearly explained.
Probably the main advantage of moving to this area was being able to become a patient at this surgery!! | ||||||
| By: | Anonymous |
| Jan 13 2017 | ||
I migrated to UK last November an am living in Horndean. This afternoon around 3:30 pm, my family went to Cowplain Surgery to register with NHS. The person in the reception was very rude saying we were not living in their catchment area and refused our registration. The receptionist also said they were not taking any new patients in contrast to what they said in their website. We are born Chinese British Citizen. Their manner did not show any respect at all . Then we went to Cowplain Family Practice just across the street, the person in the reception was very friendly and helpful. They gave me application forms to be completed and also explained how and when I should return the forms. Why are there so much difference in treatment on two NHS sites which are just across the street? | ||||||
