Melbourne Medical Centre |
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2.4 
49 Reviews Melbourne Medical Centre Penn Lane, Melbourne, Derby, Derbyshire, DE73 8EF Phone : Web :http://www.melbournesurger.. Email :reception.melbournesur. EPS : Available Status : Closed
Melbourne Medical Centre is a GP Practice in Derby and provides a list of services listed below if available. This GP practice has 48 reviews with a rating of 2.4 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Melbourne Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,900 individuals have been screened out of a possible 2,413 eligible people.A total of 78.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 31 people to hit the required 80% screening target. | 1,900 |
| Cervical Screening Ages 50 to 64 | 1,296 individuals have been screened out of a possible 1,569 eligible people.A total of 82.6% of possible patients have been screened which is above the required mimimum standard. | 1,296 |
| Overall number of GP appointments | 7,497 Number of appointments in Aug 2023 from a practice list size of 15,613 patients | 7,497 |
| Face to face appointments | 6,219 Face to Face appointments in Aug 2023 which is 83% of the total number of appointments. | 6,219 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 1,007 Telephone appointments in Aug 2023 which is 13.4% of the total number of appointments. | 1,007 |
| Unknown appointments | 219 Unknown appointments in Aug 2023 which is 2.9% of the total number of appointments. | 219 |
| Video call appointments | 52 Video call appointments in Aug 2023 which is 0.7% of the total number of appointments. | 52 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Aug 8 2019 | ||
I have returned to the area after 5.5 years being posted to Manchester due to work . I have had several appointments with one particular doctor & she has been exceptional . She is very attentive and patient . You do not feel rushed in any of the appointments . She is very informative and helpful with matters that deal with not just physical ailments but also mental well-being as my professional career is extremely pressurised and I manage high risk projects . At every visit with her I leave the surgery feeling positive and very pleased with the medical guidance received . She is an asset to the surgery and I would thank the Surgery for the Service I have received this far . | ||||||
| By: | Anonymous |
| Jun 5 2019 | ||
Ques whilst on the phone for an hour. Ridiculous appointment time! No wonder people don’t bother!!! | ||||||
| By: | Anonymous |
| May 30 2019 | ||
This is quite possibly the worst service I have ever received. Firstly, getting through to the reception to either book an appointment or simply talk to someone takes about 25 minutes of calling (it there are more than 10 people in the queue, you get hung up on) and then a further 25 minutes on hold. Once you get through, the staff are rude and inconsiderate. They make you feel like you are a hypochondriac and that you have no right to be requesting an appointment. Furthermore, when you move house less than 0.5m from your previous address, they automatically take you off their systems with no warning (not even marking it on the record when you go there to request a delay on them pushing you out) leaving a 2 year old with no way of getting an appointment and being told to go to the walk in centre which currently has a 3 - 4 hour wait. Even when we did manage to get an appointment in the past, it’s only ever been with the urgent care nurse, never a doctor, and they simply google (yes, they google in front of you!) your symptoms and explain they have no idea and just to wait it out. | ||||||
