Castle Street Medical Centre

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    star rating
    2.2
    10 Reviews
    Castle Street Medical Centre
     Castle Street,
     Bolsover,
     Chesterfield,
     Derbyshire, S44 6PP
    Phone :
    Web :http://www.castlestreetmed..

    Email :.

    EPS : Available
    Status :
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  • Provider Information
  • Castle Street Medical Centre is a GP Practice in Chesterfield and provides a list of services listed below if available. This GP practice has 10 reviews with a rating of 2.2 out of 5.

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  • Provider Services
  • Anticoagulant monitoring and dosing
  • Asthma Clinic
  • Baby clinic with health visitor
  • Child Immunisations
  • COPD clinic with spirometry
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
  • Obesity management clinic
  • Phlebotomy
  • Travel health with yellow fever
  • Young person's clinic
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Castle Street Medical Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49437 individuals have been screened out of a possible 593 eligible people.

    A total of 73.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 38 people to hit the required 80% screening target.
    437
    Cervical Screening Ages 50 to 64310 individuals have been screened out of a possible 384 eligible people.

    A total of 80.7% of possible patients have been screened which is above the required mimimum standard.
    310
    Overall number of GP appointments2,762 Number of appointments in Aug 2023 from a practice list size of 3,742 patients2,762
    Face to face appointments2,471 Face to Face appointments in Aug 2023 which is 89.5% of the total number of appointments.2,471
    Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
    Telephone appointments17 Telephone appointments in Aug 2023 which is 0.6% of the total number of appointments.17
    Unknown appointments262 Unknown appointments in Aug 2023 which is 9.5% of the total number of appointments.262
    Video call appointments12 Video call appointments in Aug 2023 which is 0.4% of the total number of appointments.12


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  • Patient Ratings

    Excellent
    3

    Good
     

    Ok
     

    Poor
     

    Terrible
    7

  •  Patient Reviews

    Castle Street Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jun 1 2021

    Poor service, we had discrimination and my family member did not get the right treatment for there condition, ever since this poor treatment my family members health and lifestyle ruined, going to this surgery has ruined everything, ( including data)

    Castle Street Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    May 13 2019

    My wife has had severe allergies to Warfarin due to the colour of the pills and we have had difficulty in finding a white uncoated uncoloured warfarin pill. A trainee doctor at the surgery took quick and caring positive action when we located a white warfarin tablet, to ensure that my wife was immediately admitted to Hospital to undergo allergy testing which resulted in no reaction. Her speedy and timely action has enabled my wife to start the medication which had been delayed for four months by other Hospitals in the region who are concerned with her heart condition and pending open heart surgery. What the GP did may have extended her life or even saved it, and Castle Street surgery needs to be complimented upon her presence of mind and positive actions.
    Original Comment Report...

    Reply from Castle Street Medical Centre
    Thu, 30 May 2019 10:45:50 +0100

    Thank you for taking the time to tell us about your experience at Castle Street Surgery. All of our GP's strive to provide the best possible person centred care. We are particularly happy to hear that our trainee GP was able to help your wife access the medication she needed and took steps to make sure this was timely and safe. We will make sure the surgery and trainee GP receive your feedback and we will be complimenting her upon her presence of mind and positive actions. Thank you

    Castle Street Medical Centre
    Review SourceBy:Castle S
    Rating:..Star Rating
    Oct 12 2018

    Whilst the GP's when you finally see them are caring, sensitive and complete their job to the best standard, the facade prior to this is appalling. The receptionist is without doubt the rudest lady I have ever met and needs some serious training in customer care. Whilst (eventually) on the phone to book in appointments, it is alarming to hear other calls being taken in the background detailing patients data - surely not GDPR compliant? When questioning a previous appointment, there was log of this even on the system regarding what was discussed etc - pretty alarming do you not think? I have been a member of this practice since my birth and after the last 6 months of unsatisfactory treatment I and my family certainly will not be returning!
    Original Comment Report...

    Reply from Castle Street Medical Centre
    Tue, 16 Oct 2018 11:47:04 +0100

    We thank you for your complements about the GP’s at Castle Street but we are very sorry to hear about your dissatisfaction with our service and also some of our reception/administration staff. We are also very concerned that as a result of this you do not feel that you and your family can continue to receive care from us. We have taken your comments and feedback very seriously. We will look into the issues that you have raised and implement any actions that we identify to ensure improvements are made. However, we would like the opportunity to discuss this with you personally. If this is acceptable then please call Tracey Sigsworth, Practice Manager on 01246 822983 to arrange for her to meet with you. Alternatively, if you feel that you would like to discuss this outside of the practice, then please call our Patient Experience Team (PET) on 01773 525119 and ask for Joy Keeton, Complaints Manager who will be very happy to take this matter forward for you. Once again, apologies for your poor experience and thank you for taking the time to let us know about your concerns. We would really like the opportunity to discuss these with you personally.

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    Castle Street Medical Centre, Castle Street, Bolsover, Chesterfield, S44 6PP

    GP Practice in Chesterfield

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