Whitwick Road Surgery |
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Whitwick Road Surgery is a GP Practice in Coalville and provides a list of services listed below if available. This GP practice has 4 reviews with a rating of 3 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Whitwick Road Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 960 individuals have been screened out of a possible 1,435 eligible people.A total of 66.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 188 people to hit the required 80% screening target. | 960 |
| Cervical Screening Ages 50 to 64 | 491 individuals have been screened out of a possible 690 eligible people.A total of 71.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 61 people to hit the required 80% screening target. | 491 |
| Overall number of GP appointments | 3,836 Number of appointments in Aug 2023 from a practice list size of 7,899 patients | 3,836 |
| Face to face appointments | 3,457 Face to Face appointments in Aug 2023 which is 90.1% of the total number of appointments. | 3,457 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 263 Telephone appointments in Aug 2023 which is 6.9% of the total number of appointments. | 263 |
| Unknown appointments | 113 Unknown appointments in Aug 2023 which is 2.9% of the total number of appointments. | 113 |
| Video call appointments | 3 Video call appointments in Aug 2023 which is 0.1% of the total number of appointments. | 3 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| May 13 2022 | ||
My daughter has called over 100 times and got thru eventually. Was told someone would call her back and didn’t. Meds ran out days ago. Good job meds not keeping her alive. | ||||||
 | By: | Anonymous |
| Aug 2 2018 | ||
All the staff I've interacted with have been great, apart from one receptionist. She's not rude, exactly, but she often seems to give out the wrong information, fails to pass messages on and otherwise seems to be involved in any misunderstandings. Not only have I had personal interactions with her where she's told me something completely nonsensical that was later contradicted by another receptionist, but whenever I've been in the waiting room and someone's come in to say there's been a mix-up with something, her name is always mentioned.
I don't know if she's just severely overworked and the other staff need to take some responsibility off her shoulders or she's just incompetent, but I'm sure it's obvious who I'm talking about to anyone who's had issues at this surgery. I've had so many small, annoying, but important issues that have gone wrong because of her that I'm honestly considering changing surgeries after my baby is born, just to avoid any complications that may come up on the admin side of things in future. | ||||||
| By: | Anonymous |
| May 2 2023 | ||
I'm appalled by the service they provide when it comes to administration tasks claiming it can take 28 days to provide you with your medical records, which thanks to them is preventing me from getting the right medical treatment I need. Their pharmacy is a shambles as I've had to transfer to a different one as they seem to struggle with simple requests and I am not at all impressed. I would advise patients to seek treatment elsewhere in Coalville. | ||||||
