Wensum Valley Medical Practice West Earlham Health Centre |
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2.5 
15 Reviews Wensum Valley Medical Practice West Earlham Health Centre West Earlham Health Centre, West Earlham, Norwich, Norfolk, NR5 8AD Phone : Web :.. Email :wvmpwe@aol.com. EPS : Available .... CQC : 
Status :
Wensum Valley Medical Practice West Earlham Health Centre is a GP Practice in Norwich and provides a list of services listed below if available. This GP practice has 15 reviews with a rating of 2.5 out of 5 and a CQC rating of Requires improvement. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Wensum Valley Medical Practice West Earlham Health Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,331 individuals have been screened out of a possible 2,263 eligible people.A total of 58.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 480 people to hit the required 80% screening target. | 1,331 |
| Cervical Screening Ages 50 to 64 | 583 individuals have been screened out of a possible 910 eligible people.A total of 64.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 145 people to hit the required 80% screening target. | 583 |
| Overall number of GP appointments | 4,310 Number of appointments in Aug 2023 from a practice list size of 12,705 patients | 4,310 |
| Face to face appointments | 3,855 Face to Face appointments in Aug 2023 which is 89.4% of the total number of appointments. | 3,855 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 296 Telephone appointments in Aug 2023 which is 6.9% of the total number of appointments. | 296 |
| Unknown appointments | 159 Unknown appointments in Aug 2023 which is 3.7% of the total number of appointments. | 159 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Nov 28 2023 | ||
Receptionist very rude disrespectful and wasn't gonna give me an appointment for a smear test. Because I'm 52 and I should be over 55. and I ve been at the surgery for thirty two years and I got letter for it too my mum had big c three times and my two sisters died and receptionist said and some people really | ||||||
 | By: | Anonymous |
| Mar 28 2019 | ||
I have been going to this surgery for the last year or so due to moving into the area and I’ve never experienced a doctor surgery who’s receptionist are so rude in all my life!
I rang up to ask if it was possible to get an earlier appointment for a result test that they have the results already for to be given a rude response on how the receptionist reckons my appointment isn’t an emergency and that I can wait 2 weeks for I understand that there are other people needing other appointments but due to the fact my results can’t be given over the phone I’m now having to wait 2 weeks and I’m getting very worried stressed and anxious about it as I do not no what is wrong with me even though they already have the results! We see signs everywhere where they tell us to go to our gp instead of a and e but no wonder people do when they can’t even get an appointment for 2 weeks and if the receptionist is as rude as the one I had on the phone today she could have been polite and a bit understanding but no she made me feel like I was in the wrong for asking communication skills are obviously not something they teach them here!
I strongly think this surgery needs to give it’s receptionist some training in how to actually talk to the patients that are ringing up there was no need for her abruptness that she gave me today as she’s not helped me at all with the worries I have and I will be looking at changing surgery’s for how poorly this one is run I’d rather have my health care in the hands of a surgery that do actually care!!! | ||||||
| By: | Anonymous |
| Feb 22 2019 | ||
No matter which doctor attended my mum, she was always given great care. Given that she's in her late eighties, they were also happy to visit her at home. They also gave me great support in getting her the social care she needed. | ||||||
