Brookleigh Caring Services
Brookleigh Caring Services Unit 2, Tennant Street, Stockton On Tees, TS18 2AT 
Home Care Information
Brookleigh Caring Services is a domiciallary care agency providing personal care to people who live in the Stockton and Billingham area. The service is funded mostly through the local authority, but also offers their services to a small number of private clients.
Care Home Services
Personal and intimate care : Yes, offers care for Personal care 
Caring for adults over 65 yrs : Yes, offers Caring for adults over 65 yrs Dementia : Yes, offers care for Dementia Learning disabilities : Yes, offers Learning disabilities care Mental health conditions : Yes, offers care for Mental health conditions Physical disabilities : Yes, offers help with Physical disabilities Sensory impairments : Yes, offers help with Sensory impairments -
Care location and near by additional services
Patient Ratings
Excellent 9Good Ok 1Poor Terrible 1Patient Reviews
Brookleigh Caring Services
By: Anonymous Rating:.. 
Jan 12 2018 Shocking care of terminally ill elderly patient. Different staff arrived at various times, sometimes looking untidy and unclean. Did not take appropriate care to manoeuvre patient leaving them in pain and uncomfortable. Was told it wasn’t their job to do some tasks although this had been mentioned at initial meeting. Would not recommend and cancelled contract due to their uncaring attitude to patient. Disappointed NHS are using this company.
Brookleigh Caring Services
By: Anonymous Rating:.. 
Mar 7 2017 Unprofessional, disorganised. A new inexperienced carer turned up one morning a hour early without our knowledge until a neighbour called to tell me. Problems with my Parents being supported with their medication. It appears Care plans are not read by the senior staff prior to sending New carers into vulnerable situations. My mother has dementia and so I requested that where possible the same carer attend, so as not to frustrate and confuse her and to keep things into some form of routine - We have only had the care package in for approximately 4 months sadly since the 'Care' was put in place my Mother has declined possibly due to additional stress and it has been so stressful for the entire family. Changes in medication were not updated promptly on the MAR even though the office were informed each time. Carers asked my Mother what she thought she should be taking ! Carers turning up late or early, so no routine for Mum or family about what time to take Mum home. On one occasion a carer did not turn up it appears they were stressed and left the company, the office did not realise for over 2 hours (even though they have to book in with the office) and then sent another carer knocking out the times for her meals /medication. The office did not tell us this but the carer had the common sense to contact us and we have since employed them to work for the family. Overall the carers themselves are good at what they do, the majority 'want' to work and try to engage but its difficult with such a huge age gap. Most complain that they are overworked, it is clear hey are not allocated enough time to be with the client. They are not informed by the office when there are changes to their rotas - We as a family have decided to go with Direct Payment and employ our own carer to get the stability and care that our Mum needs - and we are able to get almost double the amount of hours from our award.
Original Comment Report...Brookleigh Caring ServicesBy: Anonymous Rating:.. Mar 3 2017 changing times even days without telling anyone sending office staff to give care.No one ever looked at the care plans.One even gave care with out taking their coat off .I would not use them ever
Original Comment Report...- Write a Review
Frequently Asked Questions about Home Care in Stockton On Tees.
(11)
(2)
(2)