2nd cataract surgery carried out very efficiently by surgeon and theatre team,however the nursing staff and general facility was far below the standard I have experienced on previous occasions at this hospital.The room was dark and the TV didn’t work.The nurse didn’t introduce herself,talked about herself,dropped the pupil-dilating med.which delayed the theatre.Then took nearly two hours to locate follow up eye drops and provide discharge letter.When asked if they were short staffed I was told no they were just busy and it was Friday afternoon! The staff were unprofessional referring in the corridor for all to hear about”the old guy who had a general in room…” Because my previous visit for my first cataract had been a very positive experience I was quite happy to leave without proper discharge procedure but anyone going through this for the first time or with any anxiety issues would have found this experience quite traumatic.

I was admitted for cataract surgery last week, feeling very nervous re the pending experience. However from admission to discharge, I was treated by all concerned with care & reassurance. The surgeon talked me through the procedure, & the team all put me at ease. On discharge, the nurse was very friendly (& patient) as she talked me through the post-op regime I should observe in the coming few weeks. I departed very impressed & totally satisfied!!