I had a gastroscopy and colonoscopy and although there was a delay because the computers were not working, the care and attention I received were excellent. The nurses and the locum consultant treated me with care and dignity and although the outcome was not good, I felt I could not have been treated better.

Visited with foot injury. Completely competent and professional from Receptionist,X ray and Nursing staff. Surprised that the MIU does not appear as a separate entity on your list on page 2.

Visited Evesham MiU. Staff trying their best but were obviously under pressure & understaffed as they closed to incoming patients two hours before official closing time and told patients not to open the door for anyone. One poor nurse had to multitask and work as both a receptionist and nurse. The actual building looked outdated and like it needed more funding/renovation. We were surprised there was no water dispenser - there was a water jug and a few plastic cups put out on a table but this emptied quickly and didn’t seem very hygienic. There was also a lack of seating for patients (although in the future maybe staff could put more seats in the adjoining children’s room to create extra space) and several patients/visitors had to stand. The wait time was about 2 hours as it was busy & this was expected/fine, but we were surprised that no one came to check on a man who had a bad arm injury (and was waiting a similar time) which soaked through his bandage and started bleeding over the floor. Overall good staff but clearly an overwhelmed service.