I attended A&E with a perianal abscess which was not respondingto antibiotics. Despite A&E being extremely busy I was seen by the triage nurse promptly and streamed directly to the Surgical Assessment Unit. Once on SAU I had a thorough clinical assessment with prompt decision made that I would require an operation. I was transferred to Haldane ward for pre-op assessments and subsequently to theatre. Post-op I returned to Haldane ward for recovery before being discharged home the same day. At all stages I was kept informed of the situation in theatre and had a clear plan outlined. My nursing care was exemplary both pre and post op. The input of Surgical and Anaesthetic teams was also professional with decisions well communicated. Following my short admission I attended SAU on a daily basis for a week to have my wound re-packed and dressed. The nursing care was again excellent. Also, despite being able to attend GP for further dressings now I am reassured to know access to SAU is still available (including overnight and weekends) if I have concerns. I would like to highlight the fantastic care I received from the teams in SAU, Haldane ward and theatre along with the excellent care systems provided by the Streaming Service (A&E) and SAU.

I had an appointment at the Womens Unit today. The clinic was running late, but there was a supply of water provided for patients, there was entertainment in the form of a TV and some magazines and the waiting area was comfortable. I was given far more time in the appointment than I would have expected, hence the over running clinic - it was clear to see that the team were providing an excellent, thorough, thoughtful, service, with time to discuss issues without being rushed, a variety of onward treatment options offered and full and frank information sharing about my chosen route. I felt welcomed, supported and cared for throughout and have full faith in the service continuing to to provide for my needs and those of the other patients. Thank you to the team for making what could have been a difficult morning, a bright, cheerful one, filled with helpful information and support. Keep up the good work!