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Patient Ratings | ||||||||||||
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By: | Nicola |
| Sep 11 2022 | |||
As of yet I cannot fault this place, amazing staff and always happy to answer any questions. Support from speech therapist, occupational health therapist and physiotherapist. Mental health will be treated if necessary if affecting progression however I feel more counselling would be advantageous which I’m sure is as disappointing to the staff as well as the Patient and family members. Thank you to all the staff doing an amazing job. |
By: | MBrett |
| Apr 21 2022 | |||
We had high hopes for this hospital when one of my parents was moved here for neuro-rehabilitation. Sadly, this place is understaffed and as a result the treatment borders on neglectful. Here’s a round up of a few things that have happened to our parent whilst at this place : Patients who cannot move are frequently left festering in their beds until mid-morning. Sometimes takes up to 60 minutes for a member of staff to come when called for assistance (such as helping a patient use the toilet). Dietary requirements rarely considered when food is being served. Patients being dropped when staff are moving them - due to not enough staff being present to do the initial move. This has happened more than once to my parent and has left minor injuries. Rehabilitation inconsistent and not comprehensive enough. There doesn't seem to be a long term plan to get patients well and out of this place. Without consistency and frequency patients will not get better and just bed block. Nurses seem to implement treatment that contradicts the doctors advice. Equipment to make the patient safe and comfortable had issues, but instead of fixing they just gave up and didn’t use it. There seems like there is little process and even less knowledge amongst nursing staff. Night shift staff have little concern or consideration for aiding patients. Summary : Poorly managed hospital, poor communication between nursing staff and doctors and physios, understaffed, no holistic or proactive approach to neuro-rehab, merely reactive. |
By: | Mrs M |
| Mar 9 2018 | |||
Writing As POA for parent who was discharged this week after rehabilitation for a few weeks after a neck of femur break. Very satisfied with all treatment received, parent was dealt with sympathy and friendliness, giving parent a safe place to recover and peace of mind for myself as family. It was very comforting to know I could ring at any time or speak with staff about anything, A very dedicated team from the staff serving tea and reception to the Sisters and Docters in charge. Would highly recommend. Original Comment Report... Reply from York Teaching Hospital NHS Foundation Trust Thu, 15 Mar 2018 14:58:37 Z Thank you very much for your kind comments expressing satisfaction around the care and treatment your parent received at White Cross Court. We have passed on your kind comments to the Senior manager to share with the members of their team. We hope that your parent is now on the mend. |
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