Went to A&E for what turned out to be a small kidney stone. From the time I got onto the assessment ward, the process was quite fast and pain killers administered very quickly. Moved to another ward. to have bloods, and arrangement for CT scan and Chest X-Ray which went very smoothly. This all took a while and I was eventually moved to a ward to wait for results. This, I think, could have been dealt with better. Nurses excellent and attentive. Around 8pmish a nurse came round and took temperature and blood pressure and said she was doing it then so I could be released when the results were in. An hour after that, a doctor came and said shed just pop over and look at the X-Ray and come straight back. Two hours later a nurse came to check I was okay and I said I was still waiting for the results and explained what the doctor had said. She was surprised and said shed chase them up as she wanted to get me to the ward Id be staying in as soon as possible to make me comfortable. I was surprised that staying over night was mentioned and said I wouldnt be doing that and I wanted to go home. At this point my reaction to do this was made prior to knowing what the results were. She apologised that someone hadnt come to explain earlier and said shed get another doctor to come down immediately to give the results of the days tests and what the plan was. Very soon after, gave a very the full explantion of why I needed to stay in, and said it in no uncertain terms. I, of course, had no problem with this and stayed in for the rest of the checks to be done throughout the morning of the next day, and release early afternoon. I could see how busy all the staff are, from the time I arrived to the time I left, but do wonder if there was a way I could have been told much earlier in the evening, that Id be staying overnight. My son had been with me all day and could have been sent home a lot sooner than midnight, had this been the case. Overall, everything but this area was brilliant. The staff calm and kind, and the facilities and food excellent. I hope theres a way this small issue of letting a patient know theyll be staying over night, earlier, rather than the last minute, might be something the department involved, could address. All in all, Id always recommend, having had a couple of trips to A&E over the years, as theyve always been really good. Thank you for what you do, and none of you get paid enough.

My father was admitted being very ill with covid and lots of underlying conditions. We knew he wouldn’t survive. He was placed in the isolation ward and the care and attention he and us as a family received was second to none. The respect, caring, diligence, compassion, humanity displayed by all staff, including the cleaners, was simply outstanding. We were initially concerned about him being admitted as we’d have preferred he passed away at home, and this was an option that we had. However on balance we decided to keep him in the hospital and we definitely made the right choice. He was treated with dignity and respect at all times. I cannot praise this hospital enough and want to say thank you to everyone involved in my father’s care.