Upon arrival I was booked in within 20 minutes and seen by the triage nurse who promptly sent me to the appropriate department where I only waited a further 20 minutes to be seen by a very caring and understanding Dr who explained what was causing the pain along with what painkillers he was prescribing me and how to take them. This was my 1st experience here and I can hand on heart say I was very impressed and would recommend .

I was referred by my local GP to assess for IV antibiotics. The reception staff whilst pleasant has no social skill to greet the patient with a good morning even when I said that to them. The environment left little to be desired ,the waiting area is cramped and uninviting. Patients has not enough seats hence crowding to the back wall.Very well staff but if only they tell you what to expect next for example I was triage and was told to sit and wait , then I had blood taken but not told what sort of test ? I was simply directed back with cannula insitu and never said who is seeing me next. The staff are busy but not overwhelmingly as there are many personnel around.Staff do their job pleasantly but communication is not their forte. 4 empty jugs just left on the side. Why is there no water fountain as patient like me won’t want to leave the room in case we miss our slot! The whole environment is unloved and outdated!!