Contacted NHS 111 on Saturday about stepping on a nail. Call back within a couple of minutes of completing online questionnaire. A very friendly nurse talked through my details and booked for me to visit Launceston Community Hospital when it opened on Sunday morning. On arrival at the hospital I was expected and my details were already available. The receptionist asked me to go to the waiting room, within minutes a nurse came and took me for initial review of temperature, blood pressure and oxygen levels. Once done a short stay back in the waiting I was called in by another nurse who inspect the wound on my foot, advised I needed a tetanus injection as the last was in 1990. Once the injection was given the first nurse came in, cleaned and dressed the wound. After prescribing antibiotics and being given information sheets I was able to leave around 20 minutes after I arrived. The staff at the hospital were friendly, efficient and professional in providing treatment and a credit to the NHS. In contrast to all the media comment on issues with NHS I don’t believe that my experience could have been better in any way

We visited over two seperate days for an ongoing issue. Neither visit ended well in an outcome. Staff were slow to engage and kept us waiting. Triage was full of exscuses for poor time keeping. The surgery sent us there. The hospital sent us back to the surgery. They seemed confused over what to do. They seemed to have a lack of direction and purpose. They did not understand neurodiversity and spent time being distracted by other unrelated issues.