Following a recent traumatic time, I contacted the IAPT's service in the hope that I would be able to speak with a counsellor for help. I was put on a waiting list, and received a call after 4 weeks. At this point, I was suicidal and feeling very down and depressed. The lady was nice and understanding, but the team had failed to send me the initial questionnaire to determine my mental state because they got my email address wrong. The first call was spent completing this questionnaire on the phone. Another appointment for review was made in another 4 weeks time. I patiently waited, despite having a mental breakdown in the meantime. The next call was spent answering some more questionnaires and answering them on a scale of 0-4. I was then told that they would need to contact their supervisor for what therapies could be allocated to me going forward. The onus was put on me, as to what I wanted specifically. I was hoping that the person conducting the call could help me figure out what I needed as I am not really in any fit state to work this out for myself. I got a call back after a week, offering me a course in coping with PTSD, I was not entitled to EMDR therapy because of past childhood traumas which may make my head space worse (understandable), but my situation isn't necessarily PTSD. I had already been prescribed anti-depressants to help me with sleep as I had experienced a bout of insomnia by my GP, which I felt were not necessary to take as my symptoms were not necessarily that of depression and perhaps more hormone related. I haven't really felt 'heard', and when being told I'd have to complete the course first (and a wait time of 7 weeks for this to start), before any type of 1-1 therapy can be considered, I declined. What seems unfair to me, is that I pay my national insurance having been in full-time employment my entire adult life, and have barely had to call on the NHS in many years for anything at all and yet the one time I really need some help, I hav