After spending 90 minutes on a phone call waiting to be connected to Outpatients, I enventually got to No.1 in the queue it came up with a message, please enter your code. The only code I could think of was my hospital number so started putting that in but after the 2nd digit, it said You have been logged out and ended the call. I do not have any other code on my correspondence. Really frustrated.

CKD stage 4. Only phone calls which are rushed. Want to be tested for infection, which should be routine for kidney patients. Letters come without blood test forms or pee tubes so I have to chase up and means double the postage/admin etc. Is there no common sense? No diet advice, just limited info leaflets and thats it. No help with worries or concerns. Been under the clinic for years but as people have moved on/retired, the experience has suffered. Just wish I could feel they give a hoot.

I am in remission for Lymphoma Hodgkinson. I had a telephone consultation this afternoon which left me completely stressed and full of anxiety. The person ringing me did not give a name who he was nor did he try to allay my fears. I had to explain why I wanted to discuss my blood works, which he found annoying and wanted to get me off the phone. I have a medical background (Bio Medical Science and could speak with some knowledge. Instead I as left feeling absolutely confused. Please could you arrange for someone to ring me back, preferably someone who understands my situation?