There is a total lack of patient care. Complete lack of communication in reference to prescribed medication. Totally obstructive staff leaving me without advice or repeat medication extremely disappointing service

Was sent to A&E by my GP for ongoing chest pains. Was triaged fairly quickly and taken for an ECG. Taken to SDEC and had blood tests, then sat waiting for about 3 hours to then be informed their system had gone down. Had to go home, as I have 2 young kids so couldnt wait any longer. Never got to see a doctor, found most staff to be very dismissive. Got a call from a doctor when I was home saying my bloods were showing markers they wanted to investigate further. Went back the next day, was quick to have obs done and then waited a little over an hour for a Doctor. I have to say, the doctor is why Im writing this. They were amazing. They listened to my concerns with empathy, they understood Im a mum of 2 children below the age of 4, with a bad family history of cancer, and I was absolutely terrified. I also had to go alone as I was able to get cover for the kids but my partner wasnt able to get off work. I was quickly sent for a chest x-ray, when that came back clear they immediately covid tested me and took another set of bloods to rule out thyroid issues or blood clots. Waited for the results and the doctor was able to discharge me with antibiotics for chest and urine infections. I understand hospitals are understaffed, underfunded and lacking resources so wait times can be affected. What I cant understand is how 9/10 members of staff can be so lacking in compassion and understanding in a room full of poorly, scared people. The doctor I saw is an absolute star, and I think some of the more seasoned members of staff could learn a lot from their doctors manner with their patients.